Host/Hostess - CBK

Job Summary/Overview

The Host is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere. A friendly demeanor, exceptional customer service skills, and the ability to multitask contribute to the overall success of this position.

Essential Duties and Responsibilities

The following statements describe the principal functions of this position and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in different functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance workload. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
• Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
• Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table.
• Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.
• Communicate with servers and kitchen staff to ensure a smooth, coordinated, and fair seating process to ensure servers are not overwhelmed or under-seated.
• Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
• Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
• Handle guest complaints or issues professionally or bring them to the manager when necessary.
• Assist in coordinating reservations and managing the wait list.
• Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
• Monitor and manage smooth and efficient table turnover.
• Monitor and assemble online to-go order and answer and process call-in orders accurately and ensure proper cashiering procedures and high level guest satisfaction.
• Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.
• Uphold high standards of cleanliness and hygiene throughout the restaurant
• Perform other duties as required