Host/Hostess
Purpose
To welcome and accommodate each guest in a manner that ensures an exceptional dining experience and encourages continued patronage. FRCG requires sincere dedication from all Team Members to deliver outstanding service and hospitality.
Key Responsibilities
- Greet and welcome guests promptly upon arrival with a friendly and professional demeanor
- Accurately manage guest seating, including maintaining wait lists and providing realistic wait times
- Escort guests to tables and inform them of their server’s name and any LTO’s as appropriate
- Anticipate guest needs (high chairs, booster seats, booth/table preferences) to enhance the guest experience
- Maintain accurate floor charts and rotation to ensure fair and efficient seating of servers
- Maintain awareness of table availability and server rotation at all times
- Answer phones and provide accurate information regarding hours, location, menu items, and general inquiries
- Assist with maintaining restaurant flow by coordinating with servers and management
- Support team operations by assisting with pre-bussing tables, wiping and resetting tables, refilling beverages as needed
- Bus and reset tables promptly to maintain seating availability
- Maintain cleanliness of the host stand, lobby area, and general restaurant areas, including floors, restrooms, doors, and windows
- Complete all assigned side work duties
- Monitor guest satisfaction and communicate any concerns or complaints to Management prior to the guest leaving
- Provide a sincere farewell and invite guests to return