Host/Hostess - Oasis

Start Your Journey
Perched on the Atlantic shoreline, The Lodge & Club offers an intimate oceanfront escape known for personalized service and unforgettable experiences. From stunning views and coastal elegance to meaningful guest interactions, every detail reflects our commitment to exceptional hospitality. Guided by a vision to create connections for a lifetime in the most beautiful places, our team is dedicated to fostering a sense of belonging for guests, members, and one another. Through integrity, graciousness, innovation, wonderment, and community, we create memorable moments that keep guests returning year after year.
The Opportunity
Come be part of a true work family at a restaurant featuring unforgettable ocean views where some mornings you may even spot dolphins along the shoreline. The Lodge & Club is seeking a friendly, polished, and energetic Host/Hostess to join our Food & Beverage team in the Oasis. Available for day and evening shifts, including weekends and holidays, this role serves as the first and last point of contact for members and guests, creating a warm, personalized dining experience while helping our team deliver exceptional service and uphold our commitment to Forbes Five-Star standards.
The Day-to-Day

Work a flexible schedule that may include days, evenings, weekends, holidays, and split shifts.
Arrive to work on time and in the complete required uniform.
Maintain a polished, professional appearance in accordance with Club standards.
Attend required training sessions, safety courses, and departmental meetings.
Inspect the dining room, entrance, host stand, tables, chairs, floors, and music levels to ensure a welcoming environment.
Review reservations, special requests, member preferences, and anticipated business levels before each shift. Welcome members and guests warmly, using names whenever possible.
Manage reservations, walk-in guests, waitlists, and seating arrangements accurately and professionally.
Escort members and guests to their tables, assist with seating as appropriate, and present menus.
Balance table assignments among servers while considering reservations, section assignments, and service flow.
Communicate accurate wait times and keep guests informed throughout their experience.
Answer telephone calls professionally and assist with reservations and restaurant inquiries.
Maintain a clean, organized, and inviting host stand and dining room entrance.
Communicate special occasions, dietary needs, accessibility requests, and member preferences to the appropriate team members.
Support servers and other team members as needed while ensuring the entrance remains appropriately staffed.
Thank members and guests upon departure and invite them to return.
Address member and guest concerns professionally and involve management when appropriate.
Perform additional duties that support exceptional member and guest service as assigned by Food & Beverage leadership.

What Sets You Apart

Previous customer service, restaurant, hotel, resort, or private club experience preferred. Strong communication, organizational, and interpersonal skills.
Professional, welcoming, and service-oriented demeanor.
Ability to remain composed and attentive in a fast-paced environment.
Ability to learn and effectively utilize reservation and Point of Sale systems.
Commitment to delivering personalized, detail-oriented service.
Ability to stand and move throughout an entire shift. Availability to work day and evening shifts, including weekends and holidays.

What's In It For You?
We believe that exceptional hospitality starts with exceptional people. That's why we're committed to supporting our team members through competitive benefits, professional development opportunities, and exclusive resort privileges designed to help you thrive both personally and professionally. Enjoy a beautiful work environment, a culture of belonging, and the opportunity to grow your career with one of Florida's premier hospitality organizations.

Competitive pay
Paid time off, including vacation, holidays, and sick time
Medical, dental, vision, life insurance, and disability coverage for eligible team members 401(k) with company match
Flexible scheduling opportunities
Complimentary parking and employee dining café
Five-Diamond service training and professional development opportunities
Certifications and continuing education opportunities
Complimentary Uniform Dry-Cleaning Services
Career growth and advancement opportunities throughout Gate Hospitality Group
Preferred lodging rates
Discounted golf and select recreational amenities

The Lodge & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.