Host/Hostess

The Host/Hostess is the vital first impression of our dining experience, setting the tone for every guest’s visit. Responsible for warmly welcoming and seating guests, managing reservations and waitlists, and maintaining smooth flow in the dining room, the Host ensures guests feel valued from arrival to departure. This role requires exceptional communication skills, poise under pressure, and a genuine passion for hospitality.

Key Responsibilities

• Greet guests promptly and courteously, providing a warm and sincere welcome
• Manage reservations efficiently, taking calls, recording all necessary information, and confirming bookings as per standing procedures
• Determine and control the number of reservations accepted per shift to maintain optimal flow and service standards
• Seat guests evenly across all sections to ensure a balanced and attractive dining room and fair distribution of guests among servers
• Maintain an accurate count of guests seated in each station throughout the shift
• Accurately manage waitlist when applicable—provide estimated wait times within five minutes and explain the wait system clearly and courteously to guests
• Coordinate with service and bus staff to ensure guest needs are met promptly, including special party seating and table adjustments
• Complete and relay telephone messages promptly (within 10 minutes) to the appropriate team member
• Monitor and coordinate cleanliness of washrooms and host area in collaboration with bussers
• Keep the host desk and waiting area clean, organized, and welcoming at all times
• Handle gift certificate sales with accuracy and accountability
• Move tables and seating arrangements as needed to accommodate party sizes
• Engage with guests pleasantly, maintaining a positive attitude and good humor in all interactions
• Communicate effectively with guests and team members to ensure seamless service delivery