Hostess

The Position

To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.

KEY ROLES & RESPONSIBILITIES

• Provide a warm and friendly welcome, leading guests and seating them at their table.
• Take telephone bookings and maintain a clear and organised reservations book.
• Assist in the set-up of tables and displays.
• Maintain and update guest database.
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor.
• Maintain cleanliness of hostess station and surrounding areas, as well as of all menus.
• Maintain good working relationship with own colleagues, and all other departments.
• Correct preparation of all necessary operational material in the back office.
• Learn safety, sanitation and hygiene policies.
• Present check to guests and perform cashiering function if needed.
• Effectively control guest flow in the restaurant ensuring maximum turnover.
• Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
• Train waitstaff and bus staff in hostess standards.
• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards.

QUALIFICATIONS & REQUIREMENTS

• Excellent reading, writing and oral proficiency in English.
• Well-presented and professionally groomed at all times.
• Strong interpersonal skills and able to establish a good rapport with guests.
• Possess full knowledge of restaurant’s seating/table plan.
• Computer knowledge (Microsoft Excel, Word, Powerpoint).
• Hotel Restaurant Management graduate.

EXPERIENCE

• 1 year Hotel experience in F&B.