Hostess-Gilley's

JOB SUMMARY: Hostess’s primary responsibilities include greeting guests, providing accurate waiting times and escorting customers to the dining and bar areas

ESSENTIAL JOB FUNCTIONS:

• Greets and seats customers in a courteous and timely manner as they enter the restaurant and/or communicates delays in seating
• Accommodates special needs of customers and communicate needs to appropriate staff
• Assists dining room staff as needed
• Applies knowledge of full menu and restaurant information
• Adheres to all restaurant policies and procedures paying special attention to health and/or safety procedures
• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes all activity within assigned area offering assistance to all guests
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Ensures all guests are kept in play by providing friendly and helpful service at all interactions
• Utilizes open body language, politely speaks with and assists guests as needed
• Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
• Maintains monetary and paperwork accuracy and efficiency within department/property standards
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
• Crosstrain in other F&B areas
• Other duties as assigned