Hostess

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Hostess, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
• -Meet and greet guests as they arrive, check whether they have reservation and special request, offer choice of seating, then escort them to their table and present menu.
  -Read, maintain, and make daily entries in the reservation system to coordinate communication between shifts and management.
  -Maintain proper set-up of dining room according to the reservations, table plan and lay-out.
  -Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
  -Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
  -Has a good knowledge of the restaurant's sitting arrangements
  -Manage guest queries in a friendly, timely, and efficient manner
  -Ensure knowledge of menu and all products
  -Follow correct reporting procedures if faced with issues
  -Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
  -Comply with hotel security, fire regulations and all health and safety legislation
  -Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins.
• 
  Supportive Functions:
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• -Handling special guest requests, and ensuring guest satisfaction
  -Maintain an open line of communication between guests, management, and service staff.
  -Attend required meetings
  -Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.