Hotel Assistant Manager

Carmel Valley Ranch is seeking a dynamic, hands-on, and guest-focused Hotel Assistant Manager to support the day-to-day operation of the resort while ensuring exceptional service and memorable experiences for our guests. This position serves as an operational leader across multiple departments and works collaboratively with Front Office, Housekeeping, Food & Beverage, Recreation, Spa, Engineering, and Security teams to deliver seamless resort operations.

The Hotel Assistant Manager serves as a highly visible ambassador of the resort, proactively engaging with guests, resolving issues, driving service excellence, and supporting colleagues throughout the property.

Essential Functions

• Provide operational leadership and support across all resort departments with a primary focus on guest satisfaction and colleague engagement.
• Serve as Manager on Duty (MOD) and respond to guest inquiries, complaints, and service recovery opportunities.
• Actively engage with guests throughout the resort to anticipate needs and create memorable experiences.
• Support Front Office operations including arrivals, departures, VIP arrivals, room assignments, and guest communications.
• Coordinate with Housekeeping and Engineering teams to ensure rooms and public areas meet luxury resort standards.
• Partner with Food & Beverage, Spa, Recreation, and Events teams to ensure exceptional execution of guest experiences.
• Monitor daily operations, occupancy levels, guest feedback, and operational challenges and implement solutions as needed.
• Lead by example in delivering Hyatt's purpose of care and Carmel Valley Ranch's service culture.
• Assist department leaders with coaching, training, and development of colleagues.
• Support emergency response procedures and ensure compliance with safety and security standards.
• Participate in daily operations meetings, leadership meetings, and departmental briefings.
• Maintain knowledge of resort offerings, local attractions, activities, and guest programming.
• Prepare and communicate operational reports and summaries to leadership.