HOTEL FRONT DESK AGENT

POSITION SUMMARY:

Ensure quality guest service by greeting guests in a cheerful and efficient manner.

Provide outstanding service while maintaining all accounts and ensuring all guests requests are handled properly.

JOB REQUIREMENTS:

• Greet all arriving and departing guests with a positive and cheerful manner.
• Efficiently assist with check-in, check-out, posting and auditing procedures, with attention to detail, pertaining to all guests accounts.
• Respond to all guests inquiries in a positive and courteous manner.
• Responsible for maintaining and safeguarding monetary banks.
• Provide information to all guests regarding the hotel, casino, local services, attractions and locations for business, dining and entertainment.
• Use cash handling and credit card balancing procedures to complete daily shift in accordance to hotel policy.
• Respond to all guest complaints or issues in a hospitable and efficient manner focusing on guest satisfaction.
• Log and/or inform appropriate supervisor of discrepancies.
• Maintain strict confidentiality and professionalism at all times.
• Make reservations using proper procedures and telephone etiquette.
• Up-Sell of room types and promotion of casino enterprises.
• Must be familiar with the hotel, casino, services we offer, including nightly specials and events and the image we wish to project.
• Assist management with the group check-ins and ensure all communication is updated for all parties involved.
• Continuous communication with housekeeping- early departures, late check-outs etc.
• Performing other duties as assigned and being an overall team player.