HOTEL GUEST SERVICE AGENT

BASIC DUTIES & RESPONSIBILITIES:

 Responsible for the greeting, checking in and out, and associated needs of guests are met in a courteous, friendly and professional manner.

 Responsible for polite and efficient transferring of calls as needed.

 Accurately enter information into computer lodging system.

 Effectively work with VIP Services to ensure proper handling of all VIP’s.

 Promote and project a positive image of Fitzgeralds Casino Hotel to all callers.

 Other associated duties as required.

MINIMUM REQUIREMENTS (SKILLS/EXPERIENCE/EDUCATION):

 Excellent verbal and written communication skills.

 Superior ability to effectively interact with guests and team members in a professional and courteous manner.

 Good organizational skills and ability to work under pressure.

 Computer experiences a plus.

 Ability to adhere to department schedule.

 Demonstrate the ability to be a team player.