Hotel Night Auditor

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Responsible for the Hotel and Front Desk operations during the overnight shift.
• Primary responsibilities include but are not limited to: Register guests, assign rooms, update guest history, confirm payment, check in guests to rooms, make reservations, prepare daily financial reports, balance transactions, transmit daily receipts, and complete shift checklists.
• Works independently and with minimal supervision. Has the ability to problem solve and troubleshoot to resolve any guest issues that may arise. Acts in a courteous and professional manner when addressing guest complaints. Has the ability to problem solve and troubleshoot to resolve any guest issues that may arise. Acts in a courteous and professional manner when addressing guest complaints.
• Assist with all aspects of guest services and present a positive impression of the establishment.
• Confirm guest satisfaction, close billing and issue receipts, and store luggage by lifting up to 25lbs.
• Leave guests with a lasting positive impression of the establishment as they depart.
• Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups.
• As needed, perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail.
• Verify and confirm guest registrants for security reasons.
• Communicate information between shifts to ensure job thoroughness to meet department objectives.
• May require to work overtime
• Assist in the training of new Night Auditor job duties and procedures.
• Other duties as assigned.

EDUCATION AND/OR EXPERIENCE:

Two (2) or more years of experience working as a Front Desk Clerk or Auditor for a large upscale property or equivalent. Two (2) or more years of related customer service experience, preferably in a hospitality or gaming environment.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must have a valid and current State of Colorado Gaming License. Must be at least eighteen (18) years of age.

COMPENSATION AND BENEFITS:

$21.00+ per hour based on experience

Full House Resorts provides a robust benefit package for all employees and eligible gamily members, including:

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision Coverage.

For the employees, Full House Resorts provides:

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and casino services.