Hotel Operations Manager in Sylva

Job DescriptionJob Description

Key Responsibilities:

• Supervise and coordinate day-to-day hotel operations across all departments

• Ensure high levels of guest satisfaction through excellent service delivery and swift issue resolution

• Monitor and manage budgets, cost controls, and financial performance

• Implement and enforce hotel policies, procedures, and brand standards

• Lead, train, and motivate department heads and staff to ensure operational excellence

• Conduct regular inspections of guest rooms, public areas, and back-of-house for cleanliness and maintenance standards

• Manage staffing levels and scheduling to meet operational needs

• Oversee vendor contracts and supplier relationships

• Ensure compliance with health, safety, and licensing regulations

• Analyze guest feedback and operational data to identify opportunities for improvement

The Hotel Operations Manager is responsible for the smooth and efficient daily operations of the hotel, ensuring a positive guest experience and maintaining high standards of service, cleanliness, and safety. This role involves managing staff, overseeing various departments (e.g., front desk, housekeeping, food & beverage), and ensuring compliance with hotel policies and procedures.

Job Type: Full-time and Park-time

Starting Salary at $40,000 TO $50,000