Housekeeping Host

Housekeeping Attendant
Reporting to: As per contract
Department Objective

To ensure the highest possible standard and presentation of Villas, Cabins and Bungalows at all times.
To ensure the highest possible standard of room cleanliness inside and outside at all times within the most efficient time.
To ensure all laundry and linen requirements are of the highest possible standard at all times.

Primary Objective of Position

Service all cabins/rooms as required on a daily basis
Advise reception of all Villas, Cabins and Bungalows on completion of services.
Complete washing, drying and folding of all dirty linen, cloths and rags.
Ensure laundry is kept clean at all times.
Ensure chemical and storage room is clean at all times.
Ensure linen storage is neat and tidy at all times.
Ensure reception has packed bags of linen for hire.
Ensure amenities, public areas and laundry is kept clean

General Responsibilities

Attend work when required and be punctual when attending meetings
Represent NRMA in an enthusiastic and positive manner
Display commitment to NRMA values and procedures
Undertake responsibility for the safety and well-being of yourself, other staff, visitors, suppliers and contractors
Maintain an exceptional level of professionalism and integrity at all times
Ensure positive relationships are developed and maintained with colleagues, visitors, suppliers and contractors
Provide information and support to senior management as required
Make every effort to support the NRMA team and display respect and care for others
Follow any reasonable directions or duties given
Work diligently, using resources and time appropriately
Produce quality work, meeting deadlines and targets
Assist in training and supervision of hosts of a lower level

Key Responsibilities

Maintain housekeeping procedures to the highest standard
Service and clean all rooms/cabins to standard
Inform suggested changes in procedures, materials, furnishings and equipment to benefit guest and company
Ensure that procedures for lost property are followed and lost property is properly recorded and stored accordingly
Assist in maintaining a close working relationship between Housekeeping, Maintenance and Front Office Department
Establish a harmonious relationship with all other departments in the Hotel
Ensure Workplace Health & Safety procedures are maintained and adhered to

Essential Qualifications

Previous experience in a similar role – requires knowledge and experience in processes, procedures and methods of a housekeeping department.
Outstanding guest relations and communications skills and the ability to relate to and host resort guests from a wide range of nationalities and backgrounds

Person specification

Affinity with NRMA’s culture, vision and the holiday park industry
Desire to maintain strong relationships by ensuring proactive contact with clients
Exceptionally customer service focused § Internally motivated