Housekeeping Manager - Canopy DC Embassy Row | TBC Hotels

At TBC Hotels, we create environments that change lives in small ways and large, one good experience at a time, and that experience begins behind the scenes with dedicated team members who take pride in their work.

The Canopy DC Embassy Row is currently looking for a Housekeeping Manager to be responsible for overseeing and managing the housekeeping operations of the hotel. This position ensures that guest rooms, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness, comfort, and presentation. The Housekeeping Manager plays a vital role in upholding the overall guest experience by leading a team of housekeeping professionals, implementing efficient processes, and maintaining a welcoming and well-maintained environment for all guests and staff.

What You'll Do:

• Lead, train, and supervise a team of housekeeping staff, including housemen, housekeepers, laundry attendants, and supervisors.
• Foster a positive and collaborative work environment, promoting teamwork, respect, and continuous improvement.
• Set performance expectations, conduct regular performance reviews, and provide coaching and guidance to enhance staff performance and development.
• Promote a culture of continuous learning and professional growth within the housekeeping team.
• Ensure that all guest rooms, suites, public areas, and back-of-house spaces are cleaned, sanitized, and maintained in accordance with established standards and procedures.
• Oversee daily housekeeping tasks, including room cleaning, turndown service, linen and towel management, and replenishment of amenities.
• Coordinate with front desk and maintenance teams to address guest requests and resolve issues promptly.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness, orderliness, and adherence to brand standards.
• Address and rectify any discrepancies, deficiencies, or maintenance needs in a timely manner.
• Implement and maintain quality control measures to consistently deliver a superior guest experience.
• Manage housekeeping supplies, cleaning products, and linens to ensure adequate stock levels while optimizing cost efficiency.
• Coordinate with suppliers and vendors to procure high-quality cleaning products and amenities.
• Develop and implement training programs to enhance the skills and knowledge of housekeeping staff, including proper cleaning techniques, safety procedures, and customer service.
• Promote a culture of continuous learning and professional growth within the housekeeping team.
• Develop and implement training programs to enhance the skills and knowledge of housekeeping staff, including proper cleaning techniques, safety procedures, and customer service