HR Operations Manager – IT Consulting/Staffing Industry (4 - 10LPA)

Job Description

Position Title: HR Operations Manager

Location: REMOTE PAN-INDIA

Experience: 3–6 years

Industry: IT Consulting / Staff Augmentation

Client Focus: FAANG (with specific experience supporting Amazon)

Type: Full-Time

***Must have recent experience as an HR Operations Manager in an IT Consultancy/Staffing Company***

About the Role:

We are seeking a dynamic and detail-oriented HR Operations Manager with deep expertise in workforce strategy, delivery operations, and HR program execution within IT consulting/staffing environments. This role is ideal for someone who has successfully driven staff augmentation initiatives with high-profile clients like Amazon, particularly in deploying Software Development Engineers (SDEs) across multiple business units.

The individual will play a pivotal role in aligning internal operational capabilities with external client demands, ensuring scalable, efficient, and compliant talent deployment for long-term success.

Key Responsibilities:

Strategic Workforce Planning & Delivery:

• Lead strategic initiatives for scaling SDE deployments into Amazon (and similar FAANG clients), aligning delivery capacity with project demand forecasts.

• Design, refine, and implement operational playbooks for full-lifecycle staff augmentation: sourcing, onboarding, compliance, billing, and retention.

FAANG Client Strategy Execution:

• Build and manage operational frameworks specifically tailored to Amazon’s vendor protocols and contingent workforce requirements.

• Oversee high-stakes delivery pipelines, ensuring timely onboarding of SDEs and smooth transitions across projects or geographies.

• Act as a strategic liaison between client stakeholders (Amazon Vendor Managers/MSP teams) and internal account managers, recruiting leads, and HR partners.

Operations & Process Optimization:

• Identify inefficiencies across delivery operations and develop solutions that enhance turnaround time, onboarding speed, and compliance accuracy.

• Leverage data and reporting (ATS/HRIS insights) to monitor KPIs like onboarding velocity, offer-to-join ratio, resource utilization, and extension/roll-off trends.

Compliance, Risk, and Client Readiness:

• Ensure all operational processes adhere to client-specific audit standards (e.g., Amazon's compliance framework, data privacy rules, background screening).

• Maintain and improve documentation workflows for SOWs, VMS entries (Beeline, Fieldglass), consultant contracts, and visa status management.

Team Leadership & Stakeholder Management:

• Mentor delivery coordinators, onboarding teams, and HR specialists to align execution with client priorities.

• Drive stakeholder engagement with cross-functional teams (HR, Legal, Tech, Recruiting) for seamless execution of talent strategies.

Required Skills & Qualifications:

• 7+ years in strategic operations, HR delivery, or program management in IT consulting or staff augmentation firms.

• Proven track record placing SDEs or technical consultants at Amazon, with a deep understanding of their hiring workflows and VMS systems.

• Strong working knowledge of workforce operations, vendor engagement models, and delivery SLAs in a high-growth, multi-client environment.

• Demonstrated ability to manage complex programs, lead cross-functional teams, and implement data-driven operational strategies.

• Proficiency in tools like Jira, Trello, Greenhouse, BambooHR, SuccessFactors, and project tracking/reporting systems.

Preferred:

• Hands-on experience with Amazon’s Contingent Workforce Program, onboarding portals, or vendor compliance tools.

• Understanding of India & APAC hiring and resource mobility planning.

• MBA or relevant master’s degree in Operations, HR Strategy, or Business Management is a plus.