HR Support Specialist
Join our People Hub Support team and play a vital role in ensuring the smooth operation and continuous improvement of our HR systems. As a HR Support Specialists, you will support and optimize People Hub modules, provide guidance on system functionalities, and help resolve complex issues related to data, integrations, and user experience.
How you create impact
- Provide specialized functional and technical expertise for different People Hub modules.
- Perform minor configuration adjustments within People Hub modules as authorized and needed for issue resolution.
- Monitor system performance and identify potential issues proactively.
- Provide advanced support for complex issues escalated by end users, managers, local HR teams.
- Develop, maintain, and enhance knowledge articles, support documentation, and troubleshooting guides to improve user support and operational efficiency.
- Identify business requirements and recommend system enhancements, automation opportunities, and process improvements.
- Escalate critical issues to HR Systems teams and Project Leads, ensuring clear communication and effective resolution.
- Drive data quality across People Hub modules through audits, validation checks, issue resolution, and compliance monitoring.
- Collaborate closely with Module Owners to optimize HR processes and support strategic HR systems initiatives.
- Act as the first point of contact for the incident management lifecycle, ensuring timely analysis, troubleshooting, resolution and escalation
What we would like you to bring
- Minimum high school diploma, preferably a Bachelor's degree in Human Resources, Business Administration, or a related field.
- Excellent command of the English language, both written and spoken, enabling effective communication across a global organization. Knowledge of additional languages will be considered a plus.
- Proven experience supporting HRIS or HCM systems, preferably People Hub/SAP SuccessFactors, Workday, or similar platforms.
- Ability to work independently, manage multiple priorities, and deliver high-quality results in a dynamic environment.
- Strong analytical and problem-solving skills, combined with attention to detail and a focus on data quality, process excellence, and continuous improvement.
- A proactive, customer-focused, and solution-oriented mindset, with the ability to take ownership, demonstrate commitment and accountability, collaborate effectively across teams, drive business-focused solutions, embrace innovation and change, support the development of others, and consistently deliver an outstanding stakeholder and customer experience
What's in it for you
Join a global HR systems environment where you can make a direct impact on employee experience, system performance, and process excellence. You will work with international stakeholders, gain exposure to leading HR technologies, and grow your expertise while contributing to transformation and continuous improvement initiatives.
This role offers a high level of ownership, professional development opportunities, strengthen stakeholder relationships, and support key business initiatives.