Human Resource Generalist
Description
Human Resources Generalist
About Us
Lutheran Social Services of the Southwest (LSS-SW) serves individuals, families, and communities throughout Arizona with compassion, dignity, and respect.
Position Summary
The Human Resources Generalist supports team members and supervisors across employee relations, leave and accommodation administration, benefits, workers' compensation, compliance, recruitment, and HR operations. This role also supervises the HR Operations Assistant and helps ensure responsive, consistent, and legally compliant HR services.
Essential Responsibilities
Supervisor Support & Employee Relations
- Lead employee relations support by advising supervisors on performance management, corrective action, policy interpretation, workplace concerns, and investigations.
- Promote fair and consistent HR practices that support team member engagement, retention, and a positive workplace culture.
Leave Administration & Accommodations
- Manage leave and accommodation cases from initial request through return to work, including FMLA, ADA accommodations, military leave, and other protected leaves.
- Coordinate required communication, documentation, deadlines, and the interactive process with team members and supervisors.
Benefits Administration
- Support benefits enrollment, qualifying life events, eligibility changes, open enrollment, and team member questions.
- Coordinate with benefit vendors to resolve issues and ensure accurate, timely processing.
Workers' Compensation & Safety Support
- Manage workers' compensation claims, documentation, and status updates through the carrier's online claims system.
- Communicate with team members, supervisors, carriers, and medical providers regarding claim status and return-to-work planning.
HR Operations & Compliance
- Supervise the HR Operations Assistant and oversee HR inbox workflows, HRIS updates, employment documentation, and operational priorities.
- Coordinate audits, reporting, and compliance activities, and review HR records and processes for accuracy and timely completion.
Recruitment Support
- Support recruitment, candidate communication, hiring documentation, onboarding, and orientation.
Qualifications
Required
- At least three years of progressively responsible Human Resources experience, including employee relations, leave and accommodation administration, benefits, or workers' compensation.
- Bachelor's degree in Human Resources, Business Administration, or a related field preferred; an equivalent combination of education and relevant experience will be considered.
- Working knowledge of employment laws and HR best practices, with strong communication, judgment, organization, and problem-solving skills.
- Ability to manage multiple priorities and sensitive matters with accuracy, confidentiality, professionalism, and follow-through.
Preferred
- Experience in nonprofit, healthcare, behavioral health, social services, or multi-site environments.
- Experience with HRIS systems and HR reporting.
- Prior supervisory or team leadership experience.
- PHR, SHRM-CP, SPHR, or SHRM-SCP certification.
Why Join LSS-SW?
Join a mission-driven organization where you can build trusted partnerships, solve practical HR challenges, and support the team members and leaders who serve communities across Arizona.
Reasonable Accommodation Statement: We are committed to providing an inclusive and accessible workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.