Human Resources Coordinator

Human Resources Coordinator

Position Summary

The Human Resources Coordinator provides administrative support to the Human Resources department and Charlotte office. The position assists with onboarding and pre-employment screening, maintains employee records, processes routine HR requests, and coordinates employee badging and office administration, including mail distribution. The coordinator also responds to routine wage verification and unemployment insurance requests and refers matters requiring additional review to the appropriate HR team member. This position works with employees, managers, recruiters, and other departments to support accurate and timely HR processes.

Key Responsibilities

New Hire Onboarding & Pre-Employment

• Coordinate the administrative onboarding process for new employees, ensuring a positive and efficient new hire experience.
• Initiate and track background checks, drug screenings, and other required pre-employment screenings.
• Monitor outstanding onboarding requirements and follow up with candidates, recruiters, and hiring managers to ensure timely completion.
• Process new hire documentation, including Form I-9, E-Verify, tax forms, direct deposit information, and required acknowledgments.
• Coordinate new hire setup, including employee badges, identification cards, and other onboarding materials.
• Ensure employee information and onboarding records are accurate and complete in HR systems.
• Assist with onboarding communications, orientation scheduling, and coordination with Operations and other departments.

HR Administration & Employee Support

• Maintain accurate employee records, personnel files, and HR documentation.
• Process routine employee updates and administrative changes in the HRIS, as assigned.
• Respond to general employee questions regarding HR processes, policies, forms, and available resources, escalating more complex matters appropriately.
• Support employment verifications, employee document requests, and routine HR correspondence.
• Assist with employee lifecycle administration, including transfers, promotions, status changes, and terminations.
• Track required employee documentation, certifications, and compliance-related records.
• Support benefits administration through document collection, employee communications, and coordination with the Benefits team.
• Maintain confidentiality of employee and company information.

Office & Administrative Coordination

• Support daily administrative needs of the Charlotte corporate office and HR department.
• Coordinate employee badges, office access requests, supplies, and general office-related needs.
• Assist with meeting scheduling, calendars, document preparation, and department communications.
• Help coordinate employee engagement activities, recognition programs, company events, and office initiatives.
• Maintain organized electronic files, shared folders, forms, and HR resources.
• Serve as a helpful and professional point of contact for employees, visitors, and internal teams.

HR Projects & Process Improvement

• Assist with HR projects, audits, reporting, and data cleanup initiatives.
• Track HR administrative tasks and follow up on outstanding items to ensure timely completion.
• Support the development and maintenance of HR checklists, standard operating procedures, and administrative workflows.
• Identify opportunities to simplify processes, improve accuracy, and create a better employee experience.
• Provide general administrative support to the HR team and assist with other HR-related responsibilities as needed.

Qualifications

Required

• 1–3 years of experience in HR administration, onboarding, recruiting coordination, or a related administrative role.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple tasks, deadlines, and competing priorities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Comfortable learning and navigating HR systems and other technology.
• Ability to handle confidential information with professionalism and discretion.
• Positive, service-oriented attitude and willingness to jump in wherever needed.

Preferred

• Experience working with HRIS, applicant tracking, or onboarding systems.
• Familiarity with background checks, drug screening, Form I-9, and E-Verify processes.
• Experience supporting a multi-location or high-volume hiring environment.
• Associate's or bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.

What Success Looks Like

• New hires move through onboarding efficiently, with minimal delays or missing documentation.
• Background checks, drug screenings, and employee setup activities are completed accurately and on time.
• Employee records and HR systems remain organized, accurate, and up to date.
• Employees and managers receive timely, helpful responses to routine HR requests.
• HR administrative tasks are consistently handled with minimal oversight.
• The HR team has more capacity to focus on strategic initiatives and supporting the business.

Why Join SOLID?

At SOLID, you'll join a growing organization where your contributions matter. You'll work closely with an experienced HR team, gain exposure to multiple areas of Human Resources, and have opportunities to learn, take ownership, and grow professionally.

We're looking for someone who takes pride in doing things well, enjoys helping others, and wants to be part of building a great employee experience.

SOLID Surface Care, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees.