Human Resources Generalist - Senior

The Senior Human Resources Generalist is an experienced, service-oriented member of the Human Resources team who supports recruitment, hiring, onboarding, and HR system processes across City departments. This position serves as a primary resource for City managers by helping them post and manage open positions, navigate the UKG Ready Recruitment module, complete onboarding requirements, and welcome new employees through weekly new-hire orientation. The successful candidate is organized, approachable, comfortable learning and explaining HR technology, and able to manage multiple priorities while providing timely and professional assistance to applicants, employees, managers, and members of the public.

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, education, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Partner with City managers to create, review, and post open positions through the UKG Ready Recruitment module.

· Review recruitment requests for completeness, accuracy, consistency, and compliance with City procedures.

· Guide and train managers through recruitment workflows, including requisition creation, applicant review, interview coordination, candidate selection, and required pre-employment steps.

· Monitor active job postings and recruitment workflows; follow up on outstanding items to help prevent delays.

· Post positions to appropriate external recruitment platforms, including Indeed, LinkedIn, and industry-specific sites.

· Coordinate internal bid notices and recruitment requirements for Teamsters and other applicable bargaining-unit positions.

· Maintain accurate electronic recruitment, selection, and applicant records.

· Assist with reviewing applications and resumes, screening candidates, scheduling interviews, and completing reference or background-check processes as assigned.

· Coordinate new-employee onboarding, including required documents, pre-employment steps, UKG Ready tasks, and communication with hiring managers and candidates.

· Monitor onboarding workflows in UKG Ready and follow up on incomplete or missing items.

· Facilitate engaging and informative weekly new-hire orientation sessions and provide clear information about City policies, workplace expectations, available resources, and required activities.

· Coordinate with hiring managers to support a smooth transition into City employment.

· Serve as a primary resource for managers using UKG Ready Recruitment and onboarding functions; troubleshoot routine questions and escalate technical issues when appropriate.

· Develop and update user instructions, checklists, process guides, and training resources.

· Answer, screen, and appropriately route incoming Human Resources telephone calls and emails; ask appropriate follow-up questions to understand the nature and urgency of each request.

· Maintain confidentiality and exercise sound judgment when handling applicant, employee, and organizational information.

· Assist with HR policies, programs, system transactions, special projects, and other duties as assigned.

None

· Working knowledge of recruitment, selection, onboarding, applicant tracking, recordkeeping, and general human resources practices.

· Ability to learn and confidently explain HR systems and processes to users with varying levels of technical experience.

· Strong customer-service, written communication, verbal communication, presentation, and facilitation skills.

· Ability to provide patient, professional, and clear guidance to applicants, employees, managers, and members of the public.

· Strong attention to detail and the ability to organize work, manage competing priorities, meet deadlines, and follow through on outstanding items.

· Ability to recognize when a question or concern requires escalation to another HR team member.

· Sound judgment, analytical thinking, problem-solving skills, tact, diplomacy, and discretion.

· Ability to establish effective working relationships with individuals from diverse backgrounds and across multiple City departments.

· Ability to work independently while contributing to a collaborative Human Resources team.

· Ability to maintain the confidentiality and integrity of applicant, employee, and organizational information.

· Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.

· A college degree is preferred, but not required.

· Relevant experience performing human resources functions and responsibilities, particularly in recruitment, hiring, onboarding, employee support, HR systems, or a closely related area.

· Experience working with an applicant tracking system, human resources information system, or similar business technology.

· Experience providing guidance, training, and assistance to managers, employees, or system users.

· Hands-on experience with UKG Ready, particularly the UKG Ready Recruitment module, is strongly preferred.

· Experience in creating job requisitions, posting positions, managing applicants, and supporting onboarding workflows is strongly preferred.

· Experience facilitating new-hire orientation and delivering training to managers and employees is preferred.

· Human resources experience in a municipal, public-sector, unionized, and/or multi-department organization is preferred.

· Valid driver’s license required.

· SHRM certification preferred, but not required.

Laptop computer, telephone, voicemail, printer/copy/scanner machine and other standard office equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, communicate verbally, hear, and use a computer and telephone. The employee is occasionally required to stand, walk, reach, and use their hands to handle office equipment or materials. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities include close vision and the ability to adjust focus.

Work is primarily performed in a professional office environment with a laptop computer, telephone, email, and in-person interaction. The noise level is generally quiet to moderate and in a shared office space. The building is smoke-free.

N/A

· Valid driver’s license

· Pre-employment drug screen

· Thorough background check

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at-will employer.

The City of South Bend is an Equal Employment Opportunity Employer.

Essential Duty: Uphold Core Values

All employees of the City of South Bend are expected to uphold and actively demonstrate the City's Core Values in their daily work, which are summarized below:

• Excellence – Deliver high-quality service and strive for continuous improvement.
• Accountability – Take ownership of responsibilities and outcomes.
• Innovation – Seek creative solutions and embrace new ideas.
• Inclusion – Promote a respectful, equitable, and welcoming environment.
• Empowerment – Support and encourage others to grow and succeed.

This duty is fundamental to fostering a positive workplace culture and delivering exceptional public service. These values shape our culture, inform our decisions, and inspire our work every day.