Human Resources Manager

Who We Are

At AVP•SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.

Our Mission

To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

Why Join Us?

· Paid Training & Career Development

· Growth & Advancement Opportunities

· Supportive Team Environment

· Competitive Benefits Package

· Tuition Reimbursement Opportunities

· Employee Eyewear Discounts

· Referral Bonus Program

· Make a Meaningful Difference Every Day

About the Role

The HR Manager provides hands-on support to leaders and team members across assigned locations. This hybrid role requires 60-70% travel and on-site presence to execute core People & Culture processes, including employee relations, compliance, onboarding, engagement support, performance documentation, and practical manager guidance in a fast-paced, multi-state environment.

Location Requirement: Candidates must be located within or willing to relocate to one of the following Virgina metro areas: Richmond. Residency in one of these markets is required to support regional business needs and enable effective collaboration with local teams and stakeholders.

What You'll Do

Support Staffing, Onboarding, and Team Readiness:

• Coordinate with leaders and Talent Acquisition on requisitions, interview logistics, hiring updates, and onboarding.
• Monitor new hire progress and help managers address onboarding or early engagement concerns.
• Maintain HR records and staffing reports, including vacancy, turnover, and time-to-fill updates.

Provide Manager Support:

• Advise managers on routine employee relations, policy interpretation, performance documentation, corrective action, and attendance matters.
• Prepare talking points, templates, and follow-up steps to support timely, consistent issue resolution.
• Escalate complex or high-risk matters to senior People & Culture leadership.

Support Team Member Experience:

• Assist leaders with engagement follow-up, recognition, communication, and retention activities.
• Review survey, exit interview, and team member feedback to identify themes and recommend practical next steps.
• Coordinate initiatives that support a positive, patient-focused culture and consistent team member experience.

Administer Performance and HR Processes:

• Track performance management activities and assist managers with documentation and action plans.
• Coordinate job changes, transfers, separations, status changes, and related HR system updates.
• Partner with Payroll, Benefits, Talent Acquisition, and People & Culture teams to resolve routine employee questions and process issues.

Provide Operational HR Support:

• Use HR reports to identify follow-up needs related to staffing, turnover, compliance, training completion, and employee relations trends.
• Execute assigned People & Culture programs and promote consistent process adoption across assigned locations.

Ensure Compliance and Mitigate Risk:

• Support consistent application of HR policies, procedures, and federal, state, and local employment requirements.
• Conduct or support routine workplace investigations, document findings, and recommend timely resolutions.
• Maintain documentation and escalate compliance concerns or recurring risk patterns.

Additional Functions

• Perform other duties as assigned.
• Stay current on company policies, HR processes, and applicable employment laws.
• Support FMLA/ADA, workers’ compensation, unemployment, leave, and accommodation processes with internal partners.
• Assist with integration activities, communications, and employee data updates during organizational changes.