HVAC Technical Support Specialist

Crescent Parts & Equipment is seeking a knowledgeable and customer-focused Technical Support Specialist to join our team. In this role, you'll provide expert HVAC technical support to customers and employees, helping troubleshoot installation, startup, operational, and service-related issues across a variety of equipment and applications.

This is an excellent opportunity for an experienced HVAC professional who enjoys problem-solving, helping others succeed, and serving as a trusted technical resource.

What You'll Do

• Provide HVAC technical support to customers and employees via phone, email, and virtual communication.
• Troubleshoot installation, startup, operational, refrigeration, electrical, airflow, and controls-related issues.
• Serve as a technical resource for assigned HVAC and specialty product lines.
• Collaborate with contractors, technicians, manufacturers, Field Service Representatives, and internal teams to resolve technical concerns.
• Support warranty-related technical issues and coordinate manufacturer escalations when needed.
• Communicate product updates, service bulletins, and technical information to customers and employees.
• Investigate equipment performance concerns and assist with issue resolution.
• Develop and deliver technical training for employees and customers.
• Maintain current knowledge of HVAC technologies, controls, refrigerants, and industry developments.
• Provide on-site technical assistance when remote troubleshooting is not sufficient.