Hypercare Support Manager
Posted Updated 17
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Summary
Leads post-go-live hypercare for a client's SAP ERP implementation: triaging, tracking, and resolving tickets in ServiceNow while coordinating functional, technical, and business teams. Offshore-remote role providing support coverage during IST hours in partnership with the onshore team.
Job Summary
Role: Hypercare Support Manager. Location: Offshore remote.
We are seeking an experience hypercare support lead to manage our clients hypercare tickets in ServiceNow. This person will work closely with our onshore team and provide coverage during IST time.
Responsibilities
- Manage client hypercare tickets in ServiceNow.
- Work closely with the onshore team and provide coverage during IST time.
- Stabilize the solution post go-live by coordinating issue intake, triage, and resolution across functional and technical teams.
Requirements
- The ideal candidate has hands on experience supporting hypercare for large, complex SAP ERP implementations.
- Comfortable operating in fast-paced, high-visibility environments.
- Strong working knowledge of ServiceNow, including incident, problem, and escalation management.
- Partner closely with workstream leads, IT operations, and business stakeholders to ensure timely issue resolution and clear communication throughout the hypercare period.
Skills
- ServiceNow
- Hypercare
- SAP ERP
- Incident management
- Problem management
- Escalation management
- Stakeholder communication
- Cross-functional coordination
- Issue triage
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.