IBM i / AS400 Support Manager

Job Title: IBM i / AS400 Support Manager

Location: Bangalore, India Experience: 10+ Years

I. Job Summary:

We are seeking an experienced IBM i / AS400 Support Manager to lead the support and operational management of Agiliti's business-critical IBM i (AS/400) platform. This role is responsible for ensuring platform stability, operational excellence, business continuity, and successful knowledge transfer across a highly customized environment built over 25+ years.

The ideal candidate will possess a strong blend of technical expertise and people leadership, with hands-on experience supporting IBM i environments while managing a team of engineers. The individual will act as both a technical leader and manager, driving incident resolution, operational improvements, stakeholder engagement, and transition initiatives.

II. Roles & Responsibilities:

Lead and manage a team of 2-3 engineers supporting the IBM i / AS400 platform.

Provide hands-on technical leadership while serving as both an Individual Contributor (IC) and People Manager.

Ensure the stability, availability, and performance of IBM i / AS400 production environments.

Oversee production support, incident management, problem resolution, and root cause analysis activities.

Manage application deployments, batch processing, job scheduling, and operational support functions.

Support and troubleshoot applications built using RPG/RPGLE, Lansa, and DB2 technologies.

Drive knowledge transfer initiatives and maintain comprehensive technical documentation.

Collaborate with business stakeholders and technical teams to prioritize support activities and improvements.

Establish operational best practices, service levels, and continuous improvement initiatives.

Lead transition planning and ensure seamless support delivery across teams.

Monitor platform health and proactively identify risks impacting business operations.

Mentor, coach, and develop team members to drive technical excellence and career growth.

III. Years of Experience:

Minimum 10+ years of experience supporting IBM i / AS400 environments.

At least 3+ years of experience leading application support, platform support, or production support teams.

Proven experience managing enterprise-critical systems and operational support functions.

IV. Educational Qualification & Certifications (Optional):

Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.

IBM i / AS400 certifications are preferred.

ITIL, Production Support, or Service Management certifications are an added advantage.

V. Skill Set Required:

Must Have:

Lansa (4GL) experience

IBM i / AS400 / iSeries Administration

Team Leadership and People Management

Hands-on Technical Leadership as both Manager and Individual Contributor

RPG / RPGLE Application Support and Troubleshooting

DB2 Database Support and Performance Troubleshooting

Production Support and Incident Management

Deployment, Release, and Change Management

Job Scheduling and Batch Processing

Knowledge Transfer and Transition Management

Stakeholder Management and Executive Communication

Strong problem-solving and operational excellence mindset

Nice to Have:

IBM System i experience

Legacy application modernization exposure

ERP or enterprise application support experience

Managed Services or GCC transition experience

Service Delivery and ITIL process knowledge

About SMC Squared:

At SMC Squared, people are the foundation of our success. We help leading US and multinational companies accelerate digital transformation by building and managing Global Capability Centres with fully integrated, strategically aligned, and valued teams. Our people-first approach creates opportunities for talented professionals to grow, contribute, and thrive, while enabling organizations to scale intelligently.

As part of Hexaware Technologies, a global leader in IT, BPO, and consulting, we deliver greater value through enhanced digital capabilities, automation platforms, and a shared commitment to people-centric transformation. Join us and be part of a purpose-driven company where your ideas matter, your work makes a global impact, and your career can reach new heights.

EEO Statement:

SMC Squared is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

We are committed to creating an inclusive workplace where diversity is valued and every employee is empowered to succeed. If you are passionate about leading teams, supporting business-critical platforms, and driving operational excellence, we encourage you to apply.