IBM Senior Support Engineer
In this role, you will lead technical delivery for IBM i / AS/400 environments across managed services and project-based engagements. You will plan and execute patch management programs, guide infrastructure and automation workstreams, support upgrades and migrations, advise enterprise clients, and help ensure mission-critical platforms remain stable, secure, compliant, and operationally efficient.
Lead technical delivery for IBM i / iSeries managed services and project engagements, including planning, risk management, dependencies, and mitigation actions.
Lead IBM i security initiatives including user profile governance, authority management, auditing, compliance reviews, MFA integrations, vulnerability remediation, and system hardening activities.
Analyze and resolve system performance bottlenecks involving CPU, memory, disk, job subsystems, Db2 for i workloads, and application execution characteristics.
Provide hands-on guidance for IBM i infrastructure architecture, automation, integrations, deployments, upgrades, migrations, and platform readiness.
Design, test, validate, and deploy patching, PTF management, monitoring, compliance, and operational processes across development, QA, and production environments.
Administer, validate, and support high availability and disaster recovery solutions including PowerHA, MIMIX, Quick-EDD, iCluster, and backup/recovery testing programs.
Support IBM Power Systems infrastructure including PowerVM, logical partitions (LPARs), virtual I/O configuration, storage connectivity, firmware maintenance, and platform lifecycle planning.
Drive standardized, scalable technical decisions that improve platform stability, security, compliance, maintainability, and operational efficiency.
Serve as a primary client-facing technical contact, translating business objectives into practical roadmaps, execution plans, milestones, and recommendations.
Support managed services delivery and pre-sales solutioning with IBM and third-party vendors for upgrades, migrations, disaster recovery, hardware, and service expansion opportunities.
Support modernization initiatives involving REST APIs, web services, integration platforms, automation frameworks, and hybrid cloud architectures.
7+ years of consulting, managed services, or enterprise infrastructure experience, with hands-on IBM i / AS/400 administration, maintenance, patching, or upgrade experience.
Strong knowledge of IBM i / iSeries operations, Power systems, PTF management, high availability, disaster recovery, monitoring, and platform governance.
Experience administering IBM i operating systems including user profiles, subsystems, job scheduling, BRMS, system values, TCP/IP services, printing, security, and performance monitoring.
Working knowledge of IBM Power Systems hardware, PowerVM virtualization, HMC administration, LPAR management, firmware maintenance, and storage integration.
Experience with one or more IBM i high availability technologies such as MIMIX, PowerHA, Quick-EDD, or iCluster.
Familiarity with Db2 for i administration, SQL performance analysis, database maintenance, backup strategies, and application troubleshooting.
Experience with automation and scripting technologies including CL, RPG utilities, SQL Services, ACS Run SQL Scripts, Python, Ansible, or PowerShell.
Experience leading technical delivery activities, projects, workstreams, or small-to-moderate teams in client-facing environments.
Ability to engage senior technical stakeholders, translate requirements into actionable plans, and communicate complex topics clearly to technical and non-technical audiences.
Experience developing automated testing, validation, monitoring, compliance, or operational tooling for IBM i / AS/400 environments.
Experience with the following: System outages, PTF failures, HA role swaps, DR tests, IPL planning, P1/P2 application incidents, JD Edwards
Strong problem-solving, documentation, quality, follow-through, collaboration, and service delivery governance skills.
IBM i certifications, Power Systems certifications, ITIL certifications, or equivalent industry experience preferred.
Prior consulting or managed services experience preferred, including familiarity with ITIL, change management, incident management, vendor coordination, and scheduled off-hours support.