ICT Application & Database Administrator Team Leader

ICT Application & Database Team Leader

Information and Communication Technology

Full-time ongoing opportunity

Classification: Managers & Adminstrative Officers Grade 5 (HS5 - Health and Allied Services, Managers and Administrative Workers Single Interest Enterprise Agreement 2025-2027)

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Make a difference through technology that supports healthcare delivery

West Gippsland Healthcare Group (WGHG) is seeking an experienced and highly motivated ICT Application & Database Team Leader to join our Information and Communication Technology (ICT) team.

This is an exciting opportunity to provide leadership, technical expertise and service governance across a complex portfolio of clinical and business applications, integrations and databases. Reporting to the ICT Manager, you will lead the strategic design, management, maintenance and continuous improvement of key systems that support patient care, business operations and organisational decision-making.

As part of WGHG's evolving ICT structure, this role offers the opportunity to lead and support ICT staff, coordinate priorities and resources, work closely with vendors and stakeholders, and contribute to meaningful service improvements across the organisation.

About the Role

The ICT Application & Database Team Leader is responsible for leading the governance, support, maintenance and continuous improvement of WGHG's applications, integrations and databases. Working closely with internal stakeholders, Gippsland Health Alliance, vendors and ICT team members, you will help ensure systems are secure, reliable, well documented and aligned with organisational priorities.

Key responsibilities include:

• Leading the support, maintenance and continuous improvement of clinical and business applications, databases, integrations and data services.
• Maintaining accountability for service performance, vendor engagement, risk management, change planning and service improvement initiatives.
• Ensuring ICT services are secure, backed up, monitored, optimised, documented and disaster recovery ready.
• Providing day-to-day leadership, guidance, coaching and support to ICT staff.
• Contributing to ICT projects, system upgrades, testing, implementation planning, procurement activities and post-implementation reviews.
• Developing procedures, technical standards, architecture documentation, user guidance, reports and improvement recommendations.
• Supporting a positive, customer-focused team culture aligned with WGHG values and service expectations.

About You

You are a collaborative and experienced ICT professional who enjoys leading people, solving complex technical problems and improving the systems that support healthcare services.

To be successful in this role, you will have:

• A tertiary qualification in Information Technology or significant technical knowledge with substantial demonstrated experience in a senior ICT support, application, database or service delivery role.
• Demonstrated experience leading, coordinating or mentoring ICT staff within an application, database or service delivery environment.
• Proven experience in the leadership, provision, governance and continuous improvement of application and database administration services in a complex environment.
• Advanced knowledge of applications, Microsoft SQL Server, Microsoft Server, SQL and Transact-SQL.
• Working knowledge of ETL tools, including SQL Server Integration Services, data security and query optimisation techniques.
• Highly developed communication, stakeholder engagement, problem-solving and organisational skills.
• The ability to lead service improvements, manage competing priorities and provide specialist advice on complex ICT application and database matters.

Desirable Qualifications and Experience

The following would be considered advantageous:

• A current ITIL certification or knowledge of IT service management frameworks.
• Previous experience in a hospital or healthcare environment, including supporting clinical applications.
• Knowledge of Linux server operating systems or database systems other than Microsoft SQL Server.
• Experience with report writing, Tableau Desktop, Tableau Server, VMware, PowerShell, SharePoint, Power Apps, application development or Software as a Service integrations.

About our organisation

The West Gippsland Healthcare Group is a customer focused health organisation providing acute medical and surgical, obstetric, emergency, residential care and community health services to 45,000 people in the rural, urban residential, agricultural and industrial areas located within the Baw Baw Shire and beyond. The administrative headquarters are located at West Gippsland Hospital in Warragul, approximately 100kms east of Melbourne.

West Gippsland Healthcare Group staff benefits include:

• Flexible working arrangements
• Professional development
• Access to employee assistance program
• Salary packaging
• Free Parking

Working with us

All appointments with the West Gippsland Healthcare Group are subject to the satisfactory return of professional reference checks, a National Police Record Clearance and a current Employee Working with Children Check. All employees must hold current entitlement to work within Australia. A six month probationary period applies to all new appointments.

Further details and how to apply

Further information is contained in the Position Description. Applications are to be submitted by selecting Apply Now and should include a current CV, cover letter and responses to the key selection criteria. Shortlisted applicants will be asked to provide at least two professional referees. Please note, only shortlisted candidates will be contacted. If you have any further queries, please contact Ricky McKerrow, ICT Manager.

Applications close: 2 October 2026* (applications may close earlier)

* Applications will be reviewed as they are received. This position will remain open for a minimum of fourteen (14) days for internally advertised positions from the date of advertisement and may close earlier than the listed closing date if suitable candidate/s are identified.

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As an inclusive employer, committed to improving diversity and equity in our workforce, we encourage applications from all parts of our community, including Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTI people, and people with lived experience of disability.

As a Child Safe organisation, West Gippsland Healthcare Group promotes the safety, wellbeing and inclusion of all children, including those with disability.

• Flexible working arrangements
• Professional development
• Access to employee assistance program
• Salary packaging
• Free Parking