IDM T3 Specialist
Summary
Third-tier support role maintaining and troubleshooting Nokia's Identity and Access Management services, focusing on NetIQ IDM and Saviynt IGA systems across cloud and on-premises environments.
The Identity and Access Management (IAM) team provides services for Nokia's workforce and business-to-business domains. Our diverse global team maintains over a dozen IAM-related services in legacy on-premises and modern cloud landscapes. Nokia IAM is currently focused on renewing services to leverage cloud platform capabilities. We are looking for an experienced NetIQ IDM and/or Saviynt IGA specialist to join our third-tier support team. The ideal candidate will possess the expertise to independently troubleshoot and resolve complex service problems and escalated incidents within our Identity Management services.
- Solve complex/technical problems in IDM services
- Support the deployment of IDM service updates and enhancements
- Assist with infrastructure and server upgrades
- Monitor the current environment and take proactive actions to maintain the service
- Mentor junior team members
- Interface with IDM T2, Service Delivery Management, and surrounding subject matter experts.
Must-Have:
- Bachelor's degree in computer science, with 6+ years of hands-on experience with Identity management systems and 2+ years of hands-on experience using NetIQ IDM and/or Saviynt IGA product suite.
- Strong understanding and hands on experience with NetIQ Identity Manager Engine, Drivers, Remote Loader, iManager, User App, Workflows, Policies, Drivers (User app, AD, Role and Resource, etc.)
- Strong understanding and hands on experience with Saviynt Enterprise Identity Cloud
- Strong knowledge on Active Directory and eDirectory (LDAP)
- High proficiency with Unix/Linux operating system commands, utilities, and scripting (PowerShell, JavaScript, Python, etc.)
- Experience in implementing SSL/self-signed certificate and encryption/decryption of keys and SQL experience.
Nice-To-Have:
- Database(Oracle, PostgreSQL) experience
- Strong understanding of LDAP v3 directory services
- Strong understanding of Privileged access management (PAM) using CyberArk
- Knowledge on cloud services, such as GCP and Azure
- Fluent verbal and written English language and communication skills