Immigration Support Specialist - French speaking

Position Overview

The Immigration Support Specialist works closely with the team to manage a high volume of visa cases across multiple countries. This role involves end-to-end case handling—from initiation to submission—while ensuring accuracy, timely delivery, and exceptional client service. Key responsibilities include advising clients, monitoring industry updates, managing documentation and data, and supporting billing processes. The position requires strong communication skills, attention to detail, and the ability to work efficiently under pressure, always maintaining strict compliance with regulations and company policies.

Duties and Responsibilities

• Work together with the team to support client
• Handling a high number of visa cases for assigned countries, including starting cases, reviewing them, giving advice on rules and procedures, preparing and submitting applications, tracking progress, and following up until completion.
• Listening actively to the client needs to ensure these are met and anticipating customer needs where possible, offering proactive advice.
• Keep up with important industry changes and help communicate with clients by sharing updates, forms, and collecting needed documents.
• Make sure questionnaires or drafts are completed on time according to Service Level Agreements
• Check data for mistakes, fix any issues
• Use the Authorization of Service Form and correct client info to match their passport and documents.
• Set up and maintain client records properly, saving all important documents in the secure database
• Check immigration documents (e.g. entry visa) for accuracy and upload them to the system
• Help with billing by checking invoices, be a point of contact for the billing process and support with reviews of reports/ errors as needed
• Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
• Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT’s and Newland Chase’s strong ethical culture

Education and Qualifications

• Graduate level degree or equivalent
• Experience in Travel, Hospitality, or Embassy/Consulate relations in plus
• Fluency in written and spoken French and English language
• Exceptional communication and interpersonal skills
• Computer literate with excellent writing and email skills
• Strong client service mentality
• Solution-focused with excellent attention to detail and accuracy
• Commitment to working with clients in order to deliver the highest level of customer service
• Strong organizational and time management skills
• Ability to handle high volume while maintaining high level productivity
• Ability to problem solve, analyze information and provide solutions

Compensation & Benefits:

• Expected starting monthly net salary: EUR 850 net
• Periodic compensation reviews based on performance, development, market conditions, and business needs
• Hybrid work model
• 23 days of annual leave annually, plus Serbian public holidays
• Private health, life, and accident insurance
• FitPass membership
• Employee referral bonus program
• Employee recognition program (Above and Beyond)
• Learning, development, and career growth opportunities within an international environment
• Complimentary office refreshments, coffee, and seasonal fruit

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

Equal Employment Opportunity

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at GlobalRecruiting@cibt.com.