Implementation Consultant - Lyric HCM
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Position Title: Implementation Consultant - Lyric HCM
Reporting Line: Implementation Manager
Position Purpose: Support the Implementation Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.
Key Responsibilities:
- Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts.
- Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project.
- Provide best practice solutions based on customer defined business needs and business rules.
- Successfully implement products and associated services within required timeframes.
- Communicate with client throughout Implementation lifecycle -- including face to face, written and verbal communication.
- Anticipate, identify, and analyse risks, problems and opportunities -- establishing priorities and efficiently allocating and utilising resources for resolutions.
- Apply project methodology -- planning, follow up, reporting and quality assurance
- Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required.
- Successfully communicate at all levels of seniority in all mediums and display personal integrity and professionalism in all dealings with colleagues and clients.
- Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product.
- Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high-pressured environment.
- Development and maintenance of good working relationships with other Associates in accordance with ADP values.
- Ensure cooperation and sharing of skills and expertise.
- Ensuring all relevant issues and activities are entered into management systems.
- Achievement of team and individual KPIs.
- Responsible for driving own personal development plan.
- Anticipate risk and capture on ADP's Implementation Risk and Issues register, actioning accordingly and escalating to management where required.
- Conduct post Implementation reviews, share learnings and ensure as part of continuous improvement requirements.
Experience:
- Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment.
- Demonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processing.
- Experience with project management methodology, with demonstrated success in previous roles.
- Demonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.
- Experienced with the 'build and configuration' of products/systems.
- Strong ability to identify client risks and provide options for resolution.
- Proven experience in data mapping, data conversion and data integrity.
- Advance understanding of interface technologies and data exchange between payroll and third-party systems (e.g. SAP, Oracle etc.).
- Experience in Microsoft applications such as MS Project, Word and Excel.
- Experience working within a matrix organisation for a US owned organisation preferred.
- Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure.
Certifications / Qualifications:
Tertiary qualification with a business-related field, or Information Technology.
Proven experience in a similar role may be taken in lieu of formal qualification.
Project Management certification ideal
Skills:
- End to End Implementation
- Results Accountability
- Service Delivery
- Solutions focused
- Time Management
- Product knowledge
- Stakeholder Management
- Planning & Scheduling
- Analysis / Judgement
Key Stakeholders:
ADP Lyric HCM Associates
Offshore Associates
Sales Associates
Managed Services, including Support
ADP Clients
Sales Associates
Managed Services, including Support
ADP Clients
Acknowledgement:
Manager Signature Date
Associate Signature Date