Implementation Specialist

You will be a key player in our onboarding process across the platform, working closely with cross-functional teams including sales, solutions, operations, and compliance to ensure partners have a seamless experience and are fully supported in leveraging our offerings. You'll collaborate with internal teams, troubleshoot integration issues, analyze performance metrics, and help design onboarding workflows while partnering with product managers to define business requirements.

Responsibilities

• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding
• Facilitate the integration of company accounts into the platform, ensuring a smooth transition and troubleshooting any issues
• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process
• Support the design of onboarding workflows for new business customers
• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
• Work with product managers to define business requirements for onboarding and create user stories

Requirements

• Bachelor's degree in Business, Analytics, Economics, or a related field
• 0-2 years of experience in an implementation, customer success, or similar role, preferably at a B2B company
• Strong analytical and problem-solving skills, with the ability to work multiple complex projects simultaneously
• Excellent communication skills and ability to work cross-functionally with diverse teams
• Ability to work independently and take ownership of tasks while collaborating with team members
• Experience in the financial services or credit card industry (desirable)
• Familiarity with SQL and other data query tools (desirable)
• Knowledge of customer onboarding best practices in a tech-driven environment (desirable)

Benefits

• Unlimited time off (minimum 10 days required)
• Flexible working (remote or office)
• Home office stipend for new hires
• Comprehensive health, dental and vision plans for employees and dependents
• 100% company subsidized life insurance plan
• 401(k) with 4% company match
• Equity option plan
• Company card for testing Rain products
• Health and wellness spending allowance
• Team summits and offsites