IN_Manager _Automation Testing_ Tax Tech_TRS_ Gurgaon 10C

<table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" style="border-width:medium;border-style:none;"> <tbody><tr> <td width="623" colspan="2" valign="top" style="width:467.5pt;border:solid 1pt;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;background-size:initial;">Job Description & Summary</span></b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;background-size:initial;">: </span><span style="font-size:10pt;font-family:Georgia, serif;"></span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Candidate will be responsible for ensuring the stability, availability, performance, and reliability of business-critical applications built on Java, Python, microservices, and cloud platforms. You will work closely with business teams, development teams, infrastructure teams, and vendor partners to manage production operations, resolve incidents, drive root cause analysis, and ensure timely delivery of operational improvements.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">The role requires strong hands-on technical troubleshooting capabilities, good understanding of application architecture, and the ability to manage support processes across incident, problem, change, release, monitoring, automation, and continuous service improvement areas.</span><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;"></span></p><p></p> </td> </tr> <tr> <td width="240" valign="top" style="width:179.75pt;border:solid 1pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;background-size:initial;">Job Position Title:</span></b><span style="font-size:10pt;font-family:Georgia, serif;"></span></p><p></p> </td> <td width="384" valign="top" style="width:287.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;background-size:initial;">IN_Manager _Automation Testing_</span><span style="font-size:10pt;font-family:Georgia, serif;"> <span style="color:#000000;background-size:initial;">Tax Tech_TRS_</span> Gurgaon 10C<span style="color:#000000;background-size:initial;"></span></span></p><p></p> </td> </tr> <tr style="border-left:1px solid #000000;height:16.6pt;"> <td width="240" valign="top" style="width:179.75pt;border:solid 1pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;height:16.6pt;"> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;border:none 1pt;padding:0in;">Responsibilities:</span></b></p><p><b></b></p><b></b> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;"> </span></p> </td> <td width="384" valign="top" style="width:287.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt;padding:0in 5.4pt 0in 5.4pt;height:16.6pt;"> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">The role requires strong hands-on technical troubleshooting capabilities, good understanding of application architecture, and the ability to manage support processes across incident, problem, change, release, monitoring, automation, and continuous service improvement areas.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">1. Own day-to-day production support and operations for microservices-based applications across Java, Python, cloud, and data platform components.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">2. Provide hands-on troubleshooting and issue resolution across Java, Python, PySpark, APIs, front-end services, databases such as MongoDB and PostgreSQL, and integration layers.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">3. Monitor application health, infrastructure utilization, logs, alerts, batch jobs, APIs, queues, and cloud services to proactively identify and resolve issues.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">4. Manage incident response for P1/P2/P3 issues, including triage, technical bridge coordination, stakeholder communication, escalation, and service restoration.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">5. Perform root cause analysis, identify recurring issues, track corrective actions, and drive permanent fixes in collaboration with development and vendor teams.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">6. Support deployment, release, rollback, configuration, and environment management activities across AWS, Azure, Kubernetes, Docker, and CI/CD pipelines.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">7. Ensure operational readiness for new releases by reviewing support handover documents, monitoring requirements, runbooks, known errors, and deployment plans.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">8. Work with vendors and internal teams to review technical solutions, assess production impact, validate operational risks, and ensure delivery quality.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">9. Drive automation of repetitive support activities, monitoring improvements, alert tuning, self-healing scripts, operational dashboards, and service health reporting.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">10. Maintain and improve application security, performance, scalability, observability, backup, disaster recovery, and business continuity practices.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">11. Apply ITIL-aligned support practices across incident management, problem management, change management, release management, and service request handling.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">12. Coordinate with business stakeholders during outages, planned maintenance, change windows, and post-incident reviews to ensure clear and timely communication.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">13. Maintain support documentation, SOPs, runbooks, knowledge articles, architecture notes, operational checklists, and production support trackers.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">14. Demonstrate strong communication, stakeholder management, vendor management, analytical thinking, ownership, and ability to multitask across multiple support tracks.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"><span style="font-size:10pt;font-family:Georgia, serif;">15. Experience with Big Data technologies, Generative AI platforms, data pipelines, observability tools, and cloud-native operations will be an added advantage.</span></p><p></p> </td> </tr> <tr> <td width="240" valign="top" style="width:179.75pt;border:solid 1pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;">Mandatory skill sets:</span></b></p><p><b></b></p><b></b> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;"> </span></b></p> </td> <td width="384" valign="top" style="width:287.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"><span style="font-size:10pt;font-family:Georgia, serif;">Automation Testing, Quality, AI Automation</span></p><p></p> </td> </tr> <tr> <td width="240" valign="top" style="width:179.75pt;border:solid 1pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;">Preferred skill sets:</span></b></p><p><b></b></p><b></b> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;"> </span></b></p> </td> <td width="384" valign="top" style="width:287.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"><span style="font-size:10pt;font-family:Georgia, serif;">Automation Testing, Quality, AI Automation</span></p><p></p> </td> </tr> <tr> <td width="240" valign="top" style="width:179.75pt;border:solid 1pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;">Years of experience required:</span></b></p><p><b></b></p><b></b> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;"> </span></b></p> </td> <td width="384" valign="top" style="width:287.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"><span style="font-size:10pt;font-family:Georgia, serif;">6 to 12Yrs</span></p><p></p> </td> </tr> <tr> <td width="240" valign="top" style="width:179.75pt;border:solid 1pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;">Education qualification:</span></b></p><p><b></b></p><b></b> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;"> </span></b></p> </td> <td width="384" valign="top" style="width:287.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"><span style="font-size:10pt;font-family:Georgia, serif;">B.E/B.Tech/M.Tech/MCA</span></p><p></p> </td> </tr> </tbody></table><p class="MsoNormal"><span style="font-size:10pt;line-height:107%;font-family:Georgia, serif;"> </span></p><p> </p><p class="MsoNormal"><span style="font-size:10pt;line-height:107%;font-family:Georgia, serif;"> </span></p>