IN_Manager _Operations, Support and AI Automation_ Tax Tech_TRS_ Gurgaon

<table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" style="border-width:medium;border-style:none;"> <tbody><tr> <td width="623" colspan="2" valign="top" style="width:467.5pt;border:solid 1pt;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;background-size:initial;">Job Description & Summary</span></b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;background-size:initial;">: </span><span style="font-size:10pt;font-family:Georgia, serif;"></span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">We are seeking a highly motivated and technically proficient professional to lead SaaS Operations, Customer Support, and AI Automation initiatives. The ideal candidate will have extensive experience managing production operations for SaaS platforms, driving service reliability, leading support teams, and leveraging AI technologies to automate processes, improve operational efficiency, and enhance customer experience.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">This role requires a combination of operational excellence, customer-centric thinking, data-driven decision making, and hands-on experience with AI-enabled solutions including GenAI, Copilot, chatbots, workflow automation, and intelligent incident management.</span><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;"></span></p><p></p> </td> </tr> <tr> <td width="240" valign="top" style="width:179.75pt;border:solid 1pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;background-size:initial;">Job Position Title:</span></b><span style="font-size:10pt;font-family:Georgia, serif;"></span></p><p></p> </td> <td width="384" valign="top" style="width:287.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;background-size:initial;">IN_Manager _<span style="color:rgb(42,51,62);">Operations, Support and AI Automation</span>_</span><span style="font-size:10pt;font-family:Georgia, serif;"> <span style="color:#000000;background-size:initial;">Tax Tech_TRS_</span> Gurgaon 10C<span style="color:#000000;background-size:initial;"></span></span></p><p></p> </td> </tr> <tr style="border-left:1px solid #000000;height:16.6pt;"> <td width="240" valign="top" style="width:179.75pt;border:solid 1pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;height:16.6pt;"> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;border:none 1pt;padding:0in;">Responsibilities:</span></b></p><p><b></b></p><b></b> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;"> </span></p> </td> <td width="384" valign="top" style="width:287.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt;padding:0in 5.4pt 0in 5.4pt;height:16.6pt;"> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Key Responsibilities</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">SaaS Operations & Service Delivery</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Own end-to-end operations of SaaS products ensuring high availability, performance, and scalability.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Define and monitor SLAs, SLOs, and operational KPIs.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Lead Incident, Problem, Change, and Release Management processes.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Drive root cause analysis (RCA) and continuous service improvement initiatives.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Ensure compliance with security, governance, and regulatory requirements.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Collaborate with Engineering, Product, Customer Success, and Infrastructure teams for seamless service delivery.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Support Operations</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Manage L1/L2/L3 support functions and support governance.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Establish support frameworks, escalation matrices, and operational processes.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Improve customer satisfaction (CSAT), support response times, and resolution metrics.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Build knowledge management systems and self-service capabilities.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Lead major incident management and stakeholder communications.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">AI & Automation Initiatives</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Identify operational processes suitable for AI-driven automation.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Design and implement solutions leveraging:</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Generative AI (OpenAI, Azure OpenAI, Copilot)</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Intelligent Chatbots</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">AI-powered Service Desks</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">RPA Platforms (Power Automate, UiPath, Automation Anywhere)</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Predictive Analytics and Monitoring</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Drive automation of:</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Incident triaging</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Ticket routing</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Knowledge article generation</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Customer query resolution</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Operational reporting</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">SLA monitoring</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Measure and report automation benefits including cost optimization and productivity gains.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Leadership & Stakeholder Management</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Lead cross-functional teams and operational governance forums.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Partner with executive leadership on operational strategy and AI adoption roadmap.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Mentor support and operations teams on AI-first operational practices.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Manage vendor relationships and outsourced support organizations where applicable.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Required Qualifications</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Education</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Bachelor's Degree in Engineering, Computer Science, Information Technology, or related field.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Master's degree preferred.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Experience</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">8-15 years of experience in SaaS Operations, IT Operations, Customer Support, or Service Delivery.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">At least 3+ years leading automation or AI transformation initiatives.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Experience managing large-scale cloud-based applications and platforms.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Required Technical Skills</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">SaaS & Cloud Operations</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">SaaS Platform Management</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Cloud Platforms (Azure, AWS, GCP)</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Service Reliability Engineering (SRE)</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Monitoring Tools (Datadog, Dynatrace, Splunk, New Relic, App Insights)</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">ITIL Framework</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">AI & Automation</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Generative AI</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Azure OpenAI Services</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Microsoft Copilot Ecosystem</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">AI Agents and Agentic Workflows</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Prompt Engineering</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Power Platform (Power Automate, Power Apps)</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">RPA Tools (UiPath, Automation Anywhere)</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">LLM Integrations</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Support & Operations</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">ServiceNow / Jira Service Management</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Incident Management</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Problem Management</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Change Management</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Knowledge Management</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Data & Analytics</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Power BI</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">SQL</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Operational Reporting</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">KPI and Dashboard Management</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Preferred Qualifications</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">ITIL Foundation / Expert Certification.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Azure AI Engineer Associate.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Microsoft Copilot Certification.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Azure Administrator / Solutions Architect Certification.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Experience in implementing AIOps platforms.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Experience with enterprise-scale AI transformation programs.</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Key Success Metrics</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">SLA Adherence > 99.9%</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Reduction in Incident Resolution Time</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Improvement in Customer Satisfaction (CSAT)</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Automation Coverage (% of repetitive tasks automated)</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Reduction in Support Cost per Ticket</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">Increase in First Contact Resolution (FCR)</span></p><p></p> <p class="MsoNormal" style="margin-bottom:10pt;line-height:115%;"><span style="font-size:10pt;line-height:115%;font-family:Georgia, serif;">AI-driven Productivity Gains</span></p><p></p> <p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"><span style="font-size:10pt;font-family:Georgia, serif;">Platform Availability and Reliability</span></p><p></p> </td> </tr> <tr> <td width="240" valign="top" style="width:179.75pt;border:solid 1pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;">Mandatory skill sets:</span></b></p><p><b></b></p><b></b> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;"> </span></b></p> </td> <td width="384" valign="top" style="width:287.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"><span style="font-size:10pt;font-family:Georgia, serif;">Operations, Support and AI Automation</span></p><p></p> </td> </tr> <tr> <td width="240" valign="top" style="width:179.75pt;border:solid 1pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;">Preferred skill sets:</span></b></p><p><b></b></p><b></b> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;"> </span></b></p> </td> <td width="384" valign="top" style="width:287.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"><span style="font-size:10pt;font-family:Georgia, serif;">Operations, Support and AI Automation</span></p><p></p> </td> </tr> <tr> <td width="240" valign="top" style="width:179.75pt;border:solid 1pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;">Years of experience required:</span></b></p><p><b></b></p><b></b> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;"> </span></b></p> </td> <td width="384" valign="top" style="width:287.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"><span style="font-size:10pt;font-family:Georgia, serif;">6 to 12Yrs</span></p><p></p> </td> </tr> <tr> <td width="240" valign="top" style="width:179.75pt;border:solid 1pt;border-top:none;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;">Education qualification:</span></b></p><p><b></b></p><b></b> <p class="MsoNormal" style="line-height:normal;vertical-align:baseline;"><b><span style="font-size:10pt;font-family:Georgia, serif;color:#000000;"> </span></b></p> </td> <td width="384" valign="top" style="width:287.75pt;border-top:none;border-left:none;border-bottom:solid 1pt;border-right:solid 1pt;padding:0in 5.4pt 0in 5.4pt;"> <p class="MsoNormal" style="margin-bottom:0in;line-height:normal;"><span style="font-size:10pt;font-family:Georgia, serif;">B.E/B.Tech/M.Tech/MCA</span></p><p></p> </td> </tr> </tbody></table><p> </p><p class="MsoNormal"><span style="font-size:10pt;line-height:107%;font-family:Georgia, serif;"> </span></p>