Incident Management Specialist

Incident Management Specialist (SRE / DevOps)

Location: Bangalore (Mandatory)
Experience: 614 Years
Role: Incident Manager – SRE / DevOps

Job Summary

We are seeking experienced Incident Management professionals with strong expertise in Site Reliability Engineering (SRE), AWS Cloud, Kubernetes, CI/CD, monitoring, logging, and production support.

The ideal candidate should have hands-on experience managing critical production incidents, troubleshooting cloud infrastructure and application issues, conducting Root Cause Analysis (RCA), and improving system reliability and availability.

Key Responsibilities

• Manage and coordinate critical production incidents (P1, P2, P3, and P4).
• Lead incident response, escalation, resolution, and communication activities.
• Perform Root Cause Analysis (RCA) and prepare detailed incident reports.
• Identify recurring production issues and drive permanent corrective actions.
• Troubleshoot AWS cloud infrastructure, Kubernetes environments, and application deployments.
• Collaborate with development, infrastructure, QA, and DevOps teams to resolve production issues.
• Monitor infrastructure, applications, and Kubernetes environments.
• Develop and maintain monitoring dashboards, alerts, and performance metrics.
• Analyse logs, metrics, and traces to identify system issues.
• Support CI/CD pipelines, deployment activities, and release management.
• Drive automation initiatives to improve operational efficiency and reliability.
• Ensure adherence to SLA, SLO, and SLI requirements.
• Participate in problem management, capacity planning, and service improvement initiatives.

Required Technical Skills

1. AWS Cloud Infrastructure

• Strong hands-on experience with AWS Cloud.
• Knowledge of EC2, EKS, S3, IAM, and AWS networking.
• Understanding of VPC, subnets, security groups, routing, and connectivity.
• Experience troubleshooting cloud infrastructure and deployment issues.

2. Kubernetes & Containerization

• Strong experience with Kubernetes administration and troubleshooting.
• Knowledge of Kubernetes cluster architecture.
• Experience with pod troubleshooting, deployment management, and cluster health monitoring.
• Experience with Docker and containerized applications.

3. Incident Management & SRE

• Experience managing critical production incidents (P1–P4).
• Strong knowledge of Incident Management and Problem Management.
• Experience in RCA, production support, and incident resolution.
• Understanding of SRE principles, SLA, SLO, and SLI.

4. Monitoring & Observability

Hands-on experience with any of the following:

• Prometheus.
• Grafana.
• Dynatrace.

5. Logging & Troubleshooting

Experience with centralized logging platforms:

• Kibana.
• OpenSearch.
• Splunk.

6. CI/CD & Automation

• Experience with Jenkins, Azure DevOps, or GitHub Actions.
• Understanding of CI/CD pipeline management.
• Knowledge of Shell scripting, Python, or other automation languages.

Good to Have

• Banking or Financial Services domain experience.
• Experience supporting large-scale, high-availability production environments.
• Knowledge of microservices architecture.
• Experience with cloud-native applications and distributed systems.
• Strong understanding of performance optimization and security.

Preferred Qualifications

• B.E./B.Tech/MCA or equivalent qualification.
• Strong analytical and troubleshooting capabilities.
• Ability to manage high-priority incidents independently.
• Good communication, coordination, and stakeholder management skills.

Share your updated resume - sri.lalitha@spsoftglobal.com