Incident Manager

• Are you energized by solving critical IT incidents that have a real business impact?
• Do you thrive in fast-paced environments where effective communication and coordination are key to success?
• Would you like to be at the center of driving service stability, continuous improvement, and operational excellence?

Practical Information

Location: Budapest, Hungary | Work Arrangement: Hybrid (3 days in the office per week) | Visa Requirements: Valid working visa for Hungary | Language Requirements: fluent/professional level of Hungarian and English

As an Incident & Problem Manager, you will play a pivotal role in ensuring the swift resolution of critical incidents while minimizing business disruption. Working closely with technical experts, support teams, and stakeholders, you will coordinate incident response activities, drive root cause analysis, facilitate transparent communication, and continuously improve incident management processes across the organization.

• Lead major incident resolution and coordinate technical experts.
• Manage Major Incident and Problem tickets, including task assignment, escalations, documentation, and closure.
• Coordinate stakeholder communications during major incidents.
• Prepare incident reports, customer updates, and service metrics.
• Manage the Problem Management lifecycle and track RCAs.
• Facilitate Major Incident and Problem Management meetings and follow-up actions.
• Improve incident processes, collaborate with stakeholders, and maintain the knowledge base and documentation.