Individual Supports Program Coordinator - Field Based

Cooperative for Human Services, Inc. (CHS)
Service Area: Lowell, Central Middlesex, Merrimack Valley & North Shore
Schedule: Full-Time | Field-Based | Rotating On-Call (Thursday–Thursday)
Mileage Reimbursed | Bilingual Spanish/English Strongly Preferred

Are you passionate about person-centered supports and community-based work? Cooperative for Human Services, Inc. is seeking an Individual Supports Program Coordinator to support individuals with developmental disabilities across the Lowell, Central Middlesex, and Merrimack Valley regions. This is a highly engaging, field-based role for someone who is organized, compassionate, and comfortable balancing direct supports, case coordination, documentation, and staff supervision.

This role plays a key part in ensuring individuals receive high-quality, person-centered services while maintaining compliance with DDS and CHS standards.

What You’ll Do

• Serve as an advocate for individuals receiving services, ensuring their rights, dignity, and voices are respected
  
• Provide direct supports, case management, and case coordination services to a caseload of individuals in the community
  
• With the support of your manager; develop, implement, and monitor Individual Support Plans (ISPs) in collaboration with interdisciplinary teams
  
• Maintain regular communication with individuals served, families/guardians, DDS Service Coordinators, medical and behavioral health providers, and internal CHS partners
  
• Track and manage billable service hours in accordance with program and funding requirements
  
• Complete required documentation, case notes, reports, and data collection accurately and on time
  
• Participate in a rotating on-call schedule (Thursday–Thursday) and respond to urgent situations as needed
  
• Travel regularly throughout the service area using your personal vehicle (mileage reimbursed)
  
• Support individuals in accessing community resources, medical and behavioral health services, and natural supports
  
• Promote health, safety, and wellbeing, including oversight of medication administration, basic home safety, and healthy lifestyle supports
  
• Ensure compliance with DDS regulations, CHS policies, and all applicable state and federal requirements