Information Technology Help Desk Technician (Wichita)
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Summary
Frontline IT help desk role in the Wichita area (Andover, KS): the technician is the first point of contact for a university's faculty, staff, and students, diagnosing and resolving hardware, software, connectivity, telephony, printing, and classroom technology issues.
The Help Desk Technician provides frontline technical support to university faculty, staff, students, and other authorized users. This position serves as the first point of contact for technology-related issues and is responsible for diagnosing, troubleshooting, and resolving hardware, software, connectivity, telephony, printing, and classroom technology problems. The successful candidate will deliver responsive, professional, and customer-focused technical support while helping ensure the reli…