Information Technology Service Desk Manager (Chicago)
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Summary
Leads the daily operations of an IT service desk at a managed services provider in the Chicago area, managing 3-5 technicians, serving as the escalation point for complex client issues, and driving the team's KPIs and customer satisfaction.
About the Role The IT Service Desk Manager is a role designed for a high-performing MSP veteran. You will be responsible for the daily operations of a small support team, ensuring that client issues are resolved efficiently while maintaining the highest levels of customer satisfaction. You will manage the performance and professional development of 3–5 technicians, serve as the primary escalation point for complex issues, and ensure the team meets its operational KPIs. This role primarily suppo…