IT Service Desk Lead / Manager
Posted Updated
Summary
Leads the IT Service Desk at a well-established MSP in Central London, managing the team day to day, acting as the escalation point for complex technical issues, and ensuring incidents and service requests are handled efficiently within agreed SLA targets for the MSP's client base.
My well-established MSP client is urgently recruiting for an IT Service Desk Lead / Manager to oversee the day-to-day operation of the Service Desk, ensuring the delivery of high-quality IT support and an excellent customer experience across its client base. The successful candidate will lead and support the Service Desk team, acting as an escalation point for complex technical issues while ensuring incidents and service requests are managed efficiently and within agreed SLA targets. This is an…