Information Technology Specialist (Customer Support)

About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is with the U.S. Army Intelligence and Security Command, Mission Support Command, Associate Chief of Staff G-6 located Fort Belvoir, Virginia.

Serve as the technical authority for the IT Asset Management (ITAM) program, developing, implementing, and enforcing policies and strategic plans for the entire lifecycle of IT hardware assets.

Act as the program manager for the Headquarters ITAM system, leading modernization efforts to migrate legacy applications to modern platforms.

Develop advanced Power BI dashboards and reporting tools to provide senior leadership with actionable insights into asset utilization, lifecycle status, and audit readiness.

Ensure seamless integration with the Configuration Management Database (CMDB) and other IT Service Management (ITSM) platforms.

Oversee all aspects of inventory control for thousands of IT assets, including 100% cyclical inventories, receipt, barcoding, and the secure sanitization and disposition of end-of-life equipment in accordance with DoD and IC directives.

Coordinate with a wide range of internal and external stakeholders, including procurement, cybersecurity, and vendors, to synchronize IT supply chain operations and deliver comprehensive training on asset management systems and policies.