Information Technology Support Lead

The IT Support Lead serves as Ward Laboratories’ primary onsite resource for day-to-day technology support, ensuring employees’ workstations, lab systems, and peripherals operate reliably. This position owns IT issues from identification through resolution, including troubleshooting, hardware management, onboarding and offboarding support, preventative maintenance, documentation, and coordination with third-party IT partners. The role provides hands-on technical support while appropriately escalating infrastructure, network, and Ward LIMS-related changes to designated technical partners.