Information Technology Technical Support Engineer

· Support all employees by receiving, categories and disseminates calls.

· Open, document and follow up cases originated from user/customer calls.

· Support Network, telephone system and mobile phone push to mail issues.

· Apply and document primitive customer support in both applications and infrastructure.

· Handle, document and follow up different stages of issues, user incidents, equipment events and technical problems.

· Generate performance reports by different functions, applications or business group with the relevant case, incident, event and problem types that help management in decision making

Build, deploy, and manage desktops and laptops hardware and software.