Inside Sale Support
Posted Updated
SUMMARY
Provide support to Area Sales Managers and Regional Sales directors by engaging with customers to determine sales quotation requirements, writing quotations, and performing aftermarket support. Other responsibilities as assigned.
KEY PERFORMANCE INDICATORS (KPIs)
- Achievement of Region Sales Quota
- Completion of all assigned quotations as assigned.
- Assist ASMs and RSDs in the completion of dealer and rep group trainings as assigned.
ESSENTIAL FUNCTIONS
- Provide exceptional customer service and support: answer sales calls & problem solve
- Proficient in Auto Quotes
- Utilize AQ to prepare quotes for customers/dealers
- Review bid documents (specs & plans) to create competitive bid analysis
- Daily use of CRM per procedures & metrics; help to contribute to overall company goals
- Be a product expert
- Attend some customer-related events with ASM/SAM/RSDs
- Work in a team environment, with capacity to assist multiple ASMs
- Maintain professionalism, diplomacy, and tact to portray the company in a positive manner
- Good people skills to deal with customers and an enthusiastic personality
- Self-motivated, effective time management, organization & multi-tasking skills
- Strong verbal & written communication skills with professional phone etiquette
- Knowledge of Microsoft Office, Excel, Outlook, Teams