Inside Sales

About Baldwin Supply:

Baldwin Supply distributes mechanical power transmission products, conveyor belts, and electrical control and automation products across the Upper Midwest. It serves a variety of industries, such as agriculture, food packaging, and mining, and provides services like belt fabrication and motor repair.

Job Summary:

The Inside Sales Representative is responsible for growing and managing assigned accounts and will work jointly with Field Salespeople to perform business development activities to expand the business. The Inside Sales position will act as a liaison between customers and the dedicated Field Sales Representative by providing pricing, availability and any required customer service to ensure excellent customer satisfaction.

Supervisory Responsibilities:

• None

Job Responsibilities:

• Respond to customer inquiries regarding product selection, placement of orders for products and services, requests for prices and quotations, and handle customer credits and complaints.
• Answer incoming sales calls & emails, assist with counter sales as needed
• Expedite orders and requests for literature or other information.
• Responsible for complete order management, including expediting and communication with the customer.
• Describe products or services and assist customers in the selection of the best products suited to their needs.
• Quote prices, terms of sales, availability, delivery dates and related information and process orders.
• Access, update and maintain records for individual accounts with attention to details
• Sales order entry and purchasing of customer requirements for specific price lines
• Organize and maintain product catalog library
• Coordinate activities with internal company departments, vendors and common carriers.
• Perform duties to provide technical and product assistance to customers to generate new and repeat sales.
• Placement of purchase orders with suppliers within the company guidelines
• Analyze individual solutions and take appropriate action to ensure customer needs are met.
• Attend product and training sessions
• Develop superior product knowledge and assist customers with product application
• Other duties and/or projects as assigned