Inside Sales Associate

High Point Networks is a leading provider of information technology solutions in both SMB and enterprise-level markets, servicing customers from coast to coast. We specialize in anything that spans your network, data center, phone system and endpoints with a strong security focus across all things IT. Our Headquarters is in West Fargo, North Dakota with additional regional offices throughout the Midwest.

When you become part of our team, your career opportunities are endless. We offer our team members competitive compensation and world-class benefits. Our culture is easy to live but hard to describe. Come see exactly what it means to be a part of the High Point Networks team.

JOB SUMMARY

The Inside Sales Associate works closely with our sales team and supports a full range of sales needs in a fast-paced work environment, while addressing internal and external customer questions and concerns in a professional and timely manner. This role assists with maintaining profitable business relationships and represents High Point Networks in a positive manner.

RESPONSIBILITIES

Working Across Teams

• Clear ownership is how we stay organized, not a reason to say no. When a customer need crosses team lines, start with yes and work it out together.
• When anyone needs help that you can give, help them reach a successful outcome, even when the work isn’t yours to own, and tell your manager if it affects your own work.

Client Relationship Management

• Answer customer inquiries.
• Communicate with customers, keeping them informed of progress and notifying them of impending schedule changes.
• Maintain excellent customer service and satisfaction.

Sales Processes and Support

• Prepare bids and quotes for the Account Manager.
• Complete deal registration with manufacturers.
• Serve as liaison between Account Managers and the Service department.
• Update NetSuite as appropriate with opportunity status, win/loss data, and customer/vendor information.
• Maintain logs of activity in NetSuite on Cases.
• Obtain pricing and request quotes from manufacturers.
• Track and follow up on expiration dates of all special pricing from manufacturers.
• Accurately maintain and comply with documentation and administrative procedures.
• Develop knowledge of HPN solutions and how they relate to customer needs.
• Maintain documentation and follow internal team processes and procedures.

Cross-Functional Collaboration

• Collaborate with sales and service teams to develop proposals and close deals.
• Work with internal teams (engineering, support, implementation) to ensure successful delivery of IT solutions throughout the customer lifecycle.
• Route service and project issues to Service Desk and Dispatch, which assigns the Project Manager or engineer; bring relationship or commercial issues to the Account Manager.
• Work in a team environment, be a team player, and communicate effectively.
• Attend required company and departmental meetings.

Other

• Responsible for entering time and expenses as they occur.
• Other duties as assigned.