Inside Sales/ Customer Service Representative
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McCarty Equipment, a SunSource company, is a highly recognized value-added distributer and fabricator of hose. With 17 locations across North America, we provide a wide range of hose, valves, gaskets, fittings and tools. We have the capability to provide support for all your industrial and MRO needs with a vast array of tools, hand tools, fasteners, consumables, and a factory authorized tool repair facility. Check us out!
The Inside Sales/ Customer Service Representative will maintain accounts and conduct day to day activities, resolve conflict and ensure customer satisfaction. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions; enter all sales orders and purchase orders into the operating system; and set up part numbers and manage contract files.
Essential Functions:
- Sell industrial hose, gasket and piping products and maintain customer accounts
- Take orders on the phone and over the internet
- Enter orders and product quotes into the computer system
- Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
- Estimate delivery dates based on knowledge of production and delivery schedules and inventory
- Prepares reports of business transactions in company database
- Works with account managers to keep account activities up to date
- Investigates and resolves customer problems with deliveries
- Conduct technical research and work with customers to bring to market viable solutions
- Interpret customer drawings, specifications, solid models and engineering data to then translate into an assembly bill of materials, price and quote from available information, then make fabrication drawings
- Establish component part numbers, set up assembly parts, enter orders, purchase components, create drawings/die files for all branches, and schedule projects with production
- Follow orders through the process from door to door, solving any problems along the way
- Manage all files including purchase orders, drawings, specifications and models
- This position is onsite and does not offer a remote work arrangement
Experience, Education and Skills:
- Education: High school diploma or equivalent. Associates degree or higher is preferred.
- Industry Knowledge: Must possess good working knowledge of engineering principals, solid modeling, welding and fabrication. Knowledge of industrial hose, gasket and piping required. Must be able to successfully function in a fast paced, high volume environment.
- Tech Skills: Microsoft Office tools such as Word, Excel, Solid works, etc.
We offer:
- Medical/ Dental/ Vision/ 401k
- Paid Vacation and Holidays
- Tuition reimbursement and ongoing development opportunities
- A supportive, team-focused environment
- Stability in a well-established company
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).
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