Inside Sales Executive

Are you passionate about solving complex customer challenges and delivering exceptional service in a fast-paced technology environment?

Do you have strong attention to detail and expertise in licensing, pricing, or order management?

Do you want to play a key role in enhancing customer experience while supporting business growth and operational excellence?

At SoftwareOne, we help organizations unlock the value of technology through software, cloud, and managed services solutions. We are looking for an Inside Sales Specialist who will support customers throughout the sales lifecycle by managing quotations, licensing, and order operations while delivering an exceptional customer experience.

As an Inside Sales Specialist, you will play a critical role in supporting customers, partners, and sales teams through efficient quotation, licensing, and order management processes. You will act as a trusted point of contact, ensuring operational excellence, delivering outstanding customer service, and identifying opportunities to improve processes and business outcomes.

Key responsibilities:

• Preparing accurate software quotations and managing end-to-end order processing, including order placement, credits, returns, and vendor coordination.
• Serving as a key point of contact for customers, supporting pricing, quotation, and licensing-related inquiries.
• Collaborating with internal teams, partners, publishers, and vendors to ensure smooth operational execution and an excellent customer experience.
• Providing guidance on software licensing and supporting compliance with publisher agreements and contractual requirements.
• Identifying opportunities to improve operational processes and contribute to continuous improvement initiatives.
• Supporting onboarding activities for new publishers and providing customer insights that help drive business and technology solutions.