Inside Sales Rep [2641-141224]
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Company Overview
LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.
Position Overview
LevelUp is seeking a dynamic, results-oriented, and highly motivated Inside Sales Representative (ISR) to join our clients' newly established sales functions. In this role, you will act as a key extension of our clients' global commercial teams, responsible for driving revenue growth by engaging directly with existing accounting and audit firms within their installed base.
This is a high-impact position often tied to the launch of new solutions. Initially, you will focus on managing high inbound demand, guiding current clients who have free credits through their conversion journey from free-to-paid accounts. You will help customers understand package tiers, address their questions, handle common objections, and close deals directly using CRM tools.
Responsibilities will expand to managing portal escalations and executing targeted outbound campaigns to an installed base using usage-triggered events. The ideal candidate is comfortable with high-volume chat and email sales, holds a high standard of discipline for CRM logging, and possesses a strong curiosity to understand products beyond the surface level. If you are a resilient, target-driven sales professional looking to build a career in B2B SaaS sales, we want to hear from you.
Role Details
• Work Setup: Fully remote position with a standard 40-hour fixed-schedule work week.
• Schedule: Requires flexibility to cover fixed, rostered night/mid-afternoon shifts across North American and European business hours, including Philippine holidays.
Reference: 2641-141224
Responsibilities
- Respond to high volumes of inbound chats and emails from existing clients utilizing free credits or trial periods. Take incoming phone calls when customers request direct conversations.
- Guide customers through package options, pricing tiers, and licensing models. Manage common objections using provided sales playbooks and close transactions using assisted checkout in CRM/sales tools.
- Identify complex, multi-seat, or enterprise-level opportunities and route them seamlessly to named Account Managers, providing clear and detailed handover notes.
- Document 100% of customer interactions, purchase intent, objections, and usage trends in CRM daily, maintaining high pipeline accuracy.
- Handle "talk to someone" escalated requests arising from self-serve portals.
- Run proactive outbound campaigns targeting an installed base based on usage triggers (averaging 40 to 60 touches per day across chat and email) and support seasonal marketing campaigns.
- Consistently meet or exceed KPIs, including maintaining chat response times under 60 seconds, keeping deal cycles under 5 business days (initial phase) and 3 business days (subsequent phases), and maintaining a CSAT score above 4.2.
Qualifications & Experience
- 2+ years of experience in B2B SaaS inside sales, chat sales, or high-volume inbound SDR/BDR roles, with a proven record of meeting or exceeding sales quotas and conversion metrics.
- Experience closing deals over live chat (e.g., Intercom or similar tools), demonstrating an ability to manage multiple simultaneous conversations with speed and accuracy.
- Exceptional written English skills (clear, grammatically correct, and friendly) for chat and email, paired with confident, professional spoken English for calls.
- Direct experience using Salesforce or a similar CRM daily to manage leads, opportunities, and log communication.
- Complete willingness and availability to work fixed, rostered night/mid-afternoon shifts (covering North American and European business hours) and Philippine holidays.
- Previous experience selling software, tools, or services to accounting, audit, or financial professional services firms (nice-to-have).
- High comfort level learning, understanding, and explaining AI-powered analysis or data software products (nice-to-have).
- Experience converting free-tier, trial, or freemium users to paid recurring plans (Product-Led Growth / PLG) (nice-to-have).
- Familiarity with CPQ (Configure, Price, Quote) workflows or guided checkout systems (nice-to-have).
- Fluency in French, German, or Dutch is highly valued (nice-to-have).
Communication & Attitude
- Exceptional written and verbal English communication skills.
- Experience with technical/customer support or regularly interacting with clients on technical matters.
- A strong team player with a supportive and friendly attitude.
- Has a proactive and can-do approach to work.
- Genuinely enjoys helping people solve their problems and cares about the customer experience.
- Is passionate about continuous learning and self-improvement.
More Information
- This is a fully remote position with a standard 40-hour fixed-schedule work week, requiring flexibility to cover night/mid-afternoon shifts across North American and European business hours, including Philippine holidays.
- We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
- Performance-based commission/bonuses
- Equipment provided
- HMO + 13th month pay
Skills
As published by lever · 21 questions · 9 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company
Short answers (7)
- What is your current/previous Monthly Basic Salary in PHP? (Excluding allowances, bonuses, and 13th-month pay. Format: e.g., 20,000)
- What other monetary benefits do you get on top of your base pay?
- What's your expected monthly gross salary in Php? (Required format: e.g., 20,000)
- How many years of experience do you have in the role you’re applying for?
- For a referral, please indicate the name of the referring LevelUp employee.
- What is your standard notice period, and is there any flexibility to start sooner?
- Do you intend to take on additional employment or paid work while employed in this role (including freelance/contract work)? If yes, please describe the expected timing and hours per week.
Pick from a list (5)
- Where did you first encounter this job opportunity?
- What was the final step that made you decide to apply?
- Are you currently living in the Philippines on a full-time basis and legally authorized to work in the Philippines? If not, please explain.
- Do you require a visa or any type of sponsorship to work in the Philippines?
- If selected for this role, are you able to reliably commit to the required schedule: fixed night/mid-afternoon shifts covering European and North American business hours (rostered between 3:00 PM and 7:00 AM Manila time, including Philippine holidays)?
Written answers (9)
- Do you have a dedicated, distraction-free workspace with a stable internet connection suitable for professional video conferencing?
- Can you describe your experience in B2B SaaS inside sales or inbound SDR/BDR roles? Please specify the type of products you sold, who your target buyers were, and what your historical conversion rates or quota attainment numbers look like.
- Across your B2B SaaS sales experience, what was your official target/quota (e.g., ARR, closed deals, or conversion rate), what percentage of target did you average over your last 4 quarters, and what was your typical sales cycle length
- In this role, you will be expected to maintain a chat response time under 60 seconds while managing multiple active customer conversations. Tell us about a time you had to handle high-velocity, simultaneous chats. How did you ensure you kept your responses quick, accurate, and personalized?
- List the exact CRM, live chat, and CPQ software you have used daily in your recent roles
- You will be converting customers who are already using a product and have been utilizing free credits. How do you approach a sales conversation with a user who is comfortable on a free tier or credit system to convince them to transition to a paid contract?
- Walk us through a specific, real-life instance where you converted a hesitant user from a free trial or credit allocation to a paid contract. What specific usage data or customer pain point did you reference to justify the purchase?
- Explain how a 'credit-based consumption model' (usage, burn rate, and top-ups) works to a non-technical small business owner as if you were typing it in a quick live chat. Keep it under 80 words and avoid corporate jargon.
- What specific fields or details do you consider non-negotiable to log in a CRM opportunity after closing a live chat sale? Describe a time when incomplete CRM logging by a teammate caused an issue, and how you handled it.