Inside Sales Representative

DSA Doors is growing, and we’re looking for a friendly, detail-oriented Inside Sales Representative to join our Raleigh team. If you enjoy helping customers, solving problems, and keeping things organized, this role is a great fit.

Why You’ll Love This Role:

As part of our sales team, you’ll be the go-to person helping customers get the information they need—quotes, pricing, product details, and order updates. You’ll also support our custom project team on more unique orders. Every day brings something a little different, and your work directly impacts customer satisfaction and company success.

What You’ll Do:

Customer Support & Standard Sales

• Be the first point of contact for customer calls and emails
• Prepare and send quotes, pricing, product info, and lead times
• Enter accurate customer orders in the CRM/ERP system
• Provide updates on order status, shipping, or changes
• Look for opportunities to upsell or add complementary products
• Keep detailed notes in the CRM for visibility and follow-up
• Coordinate with the sales team to ensure a smooth customer experience
• Send samples, catalogs, or product information as needed

Custom Project Support

• Assist the Custom/Project Sales team with non-standard or unique customer requests
• Help prepare custom quotes, RFQs, and submittals
• Coordinate with Engineering, Operations, and Customer Service for accurate project details
• Track project timelines and ensure customers receive updates
• Support smooth handoffs from quote to production