Inside Sales Representative

At Margaritaville at Sea, our core purpose is to create and deliver fun and escapism. This drives all we do and is the heart of our decision making. As a valued member of our team, you’ll contribute to providing an incredible guest experience every day of each cruise and in every way. You’ll also have opportunities to advance your career as we continue to grow. Your career path with us starts here!

Joining the Margaritaville at Sea® team means embracing our Culture Essentials, the cornerstone values that shape our identity, principles and actions:

• Every guest, every time.
• Act with integrity and respect.
• Shared responsibility for the well-being of our guests, crew and community.
• Each employee’s responsibility to be better than the rest.

These beliefs and behaviors define who we are and unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges and reaching milestones.

The Inside Sales Representative is responsible for generating new business opportunities, building and maintaining customer relationships, and driving revenue growth through phone, email and virtual communications. The role identifies customer needs, presents products and services, provides solutions, and guides prospects through the sales process.

By maintaining accurate records, following up on leads and collaborating with internal teams, the Inside Sales Representative helps achieve sales targets while delivering excellent customer service and ensuring customer satisfaction. The role is part-time and based in person at the Orlando office, with periodic travel, including time on board the ships.

Core Functions

Lead Generation and Prospecting: Identify and qualify potential customers through outbound calls, emails and other communication channels. Proactively research prospective clients, develop new business opportunities, and maintain a healthy sales pipeline to support growth.

Customer Relationship Management: Build and maintain strong relationships with prospective and existing customers by understanding their needs, providing timely support, and ensuring a positive customer experience throughout the sales process.

Product and Service Promotion: Present and explain company products and services to potential customers, highlighting key features, benefits and value. Conduct virtual demonstrations and consultations to help customers make informed purchasing decisions.

Sales Pipeline Management: Manage all stages of the sales cycle, from initial contact through closing. Track opportunities, follow up on leads, and prioritize activities to maximize conversion and achieve sales objectives.

Sales Goal Achievement: Consistently work toward meeting or exceeding individual and team sales targets. Monitor performance metrics, identify opportunities for improvement, and put strategies in place to increase revenue.

CRM and Documentation: Maintain accurate, up-to-date records of customer interactions, sales activities and account information in the company’s Customer Relationship Management (CRM) system, ensuring data integrity and timely reporting.

Quotation and Order Processing: Prepare pricing proposals, quotations and sales agreements, coordinating with internal departments to ensure accurate order processing and timely delivery.

Customer Support and Issue Resolution: Address customer inquiries, concerns and objections professionally and efficiently. Work with internal teams to resolve issues, ensure customer satisfaction and strengthen long-term relationships.

Market and Product Knowledge: Stay informed about industry trends, competitor activity and product updates to position offerings effectively and identify opportunities for growth.

Cross-Functional Collaboration: Work closely with Marketing, Customer Service, Operations and other departments to support customer needs, improve sales processes and contribute to overall business success.

• Internal: Commercial team; Marketing; Customer Service; Operations; and other departments supporting customer needs.
• External: Prospective and existing customers.