Inside Sales Representative

We are seeking a dynamic and customer-focused Inside Sales Representative to join our team at WVH®. This role specializes in interior paneling and design products and involves managing sales through our e-commerce platform on Shopify. The ideal candidate will have a passion for interior design, a knack for building strong customer relationships, and a proven ability to drive sales. This position offers an exciting opportunity to be part of a growing company and contribute to our mission of transforming spaces with premium design products.

Lead Generation

• Manage and distribute leads to the sales team.
• Prospect and identify potential customers and opportunities.
• Research and qualify leads, gather contact information, and initiate outreach to generate interest and create sales opportunities.

Sample Follow-Up Communications

• Make a significant number of sample follow-up phone calls and emails to potential and existing customers.
• Develop personalized and effective communication strategies to engage customers and drive sales.

Sales Outreach

• Contact leads and prospects through various channels including phone calls, emails, and social media.
• Facilitate the value proposition of our products, address concerns, and help move the sales process forward.

Product Knowledge and Development

• Develop a deep understanding of our interior paneling and design products.
• Effectively explain product features, benefits, values, and competitive differentiators.
• Demonstrate and present our products to potential customers.

Sales Pipeline Management

• Manage sales pipelines to track and prioritize leads, opportunities, and customer correspondence.
• Utilize CRM software to ensure accurate forecasting of sales.

Relationship Building

• Focus on building and nurturing relationships with customers.
• Build rapport, actively listen to customer needs and concerns, and provide solutions.
• Maintain follow-ups, provide ongoing support, and address any customer concerns.

Metrics and Reporting

• Track and analyze sales metrics.
• Prepare reports, provide insights on sales performance, and identify areas for improvement.

Collaboration with Sales Team

• Effectively communicate with outside sales representatives, management, B2B partner sales teams, and other departments within our organization.
• Share customer insights and provide input on sales strategies and approaches.

Qualifications and Requirements

• 2 or more years of inside sales experience with an understanding of sales techniques, processes, and strategies.
• Experience with lead generation, prospecting, qualifying leads, and closing deals.
• Excellent written and verbal communication skills.
• Thorough understanding of tracking sales metrics and reporting.
• Experience with B2B and understanding the differences between offline and e-commerce business.
• Technical proficiency with CRM software, email tools, and other sales technology platforms.
• Familiarity with Shopify and experience in e-commerce sales is a plus.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Ability to work in a fast-paced environment.
• Collaborates well with the customer service and operations team.
• Possible travel and ability to attend trade events.
• Ability to provide a sample follow-up email or message as part of the application process.