Inside Sales Specialist- Building Materials/Manufacturing

Inside Sales Specialist- Building Materials/Manufacturing

Kingspan Insulated Panels North America, a division of the Kingspan Group plc headquartered in Ireland, is a global and trusted leader in the design, manufacturing, and supply of high-performance sustainable building products and solutions for the construction industry. As the most energy-efficient, cost-effective building envelope solutions, insulated metal panels are at the forefront of sustainability. We serve the architectural, commercial/industrial, cold storage and food processing markets, and are committed to delivering the most advanced building products on the market.

Learn about our Planet Passionate initiatives:

At Kingspan, our future success is based on the quality of our people, who's expertise and motivation have helped ensure that we remain at the forefront of the construction materials manufacturing industry. In joining Kingspan you become an important part of a growing organization with a reputation for innovative design and use of technology, technical expertise, product quality, service excellence, and dedication to sustainability.

Ready to be part of our team?

We are looking for a Inside Sales Specialist- Building Materials/Manufacturing in our Deland, FL office!

• This is a Full-Time (M-F) in-office position (no hybrid or remote).

Summary: The Inside Sales Specialist is responsible for supporting sales goals and business objectives within assigned customer segments. The individual must be able to work independently and collaboratively with both internal and external stakeholders.

Essential Duties:

• Be the front line for all incoming leads within a specified customer segment.

• Serve as a primary customer contact throughout the sales process, proactively engaging prospects and customers to understand business needs, provide solutions, and deliver an exceptional customer experience.

• Manage assigned customer accounts by building strong relationships, identifying sales opportunities, supporting retention efforts, and ensuring ongoing customer satisfaction.

• Develop and maintain trust-based relationships with internal and external stakeholders.

• Use sales skills and training to uncover and develop customer needs and position targeted solutions to meet those needs.

• Provide ad hoc assistance to team members, including proposal/quote generation, delivery of promotional materials, customer follow-up, etc.

• Leverage Salesforce to streamline the sales process, including CRM systems, presentation tools, and communication platforms.

• Cultivate and maintain strong relationships with new prospects, including company gatekeepers.

• Provide accurate pricing for various panel/product types promptly.

• Assist customers as necessary regarding the application and selection of Kingspan’s product offerings aligned with meeting our customers’ specific needs.

• Coordinate quoting efforts and strategies with sales reps as required.

• Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people internally.

• Track and report on department key performance indicators.

• Follow the Group Code of Conduct and Group Compliance.

• Follow Compliance requirements per “KNA-SOP-1705 Compliance Roles and Responsibilities.”

• Performs all other duties as assigned.

Education/Experience:

• Bachelor’s Degree in Business Administration, Marketing, Communications, Construction Management, Engineering, or a related field preferred.

• 2 years of successful inside/outside sales experience in building materials/manufacturing or related field preferred.

• Strong computer skills required, including Word, Excel, PowerPoint, and a Customer Relationship Management (CRM) tool such as Salesforce.

• Required: Ability to read and interpret structural and architectural drawings.

• Required: Ability to understand and interpret project specifications, addenda, special provisions, and all other applicable project documents.

• Excellent organizational and mathematical skills.

• Self-motivated and possess the ability to meet deadlines and solve problems with minimal supervision.

Personal Attributes

The successful candidate will exhibit the following attributes:

Coachable Service Mindset

• Is open to guidance, feedback, and repetition while building confidence in a customer-facing sales environment.

• Shows patience and professionalism when learning how to respond to different customer needs and internal expectations.

• Takes pride in being helpful, respectful, and reliable when interacting with customers and coworkers.

Dependable Accuracy

• Is careful and attentive when details, pricing, documents, or customer expectations need to be understood correctly.

• Naturally slows down when accuracy matters, even when requests feel time sensitive.

• Values doing things correctly and asking questions when information is unclear.

Steady Customer Composure

• Remains calm, courteous, and grounded when customer questions, quote needs, or shifting priorities arise.

• Is not easily discouraged by follow-up, unanswered questions, or the need to clarify details more than once.

Practical Curiosity

• Is naturally interested in understanding products, customer needs, and how different parts of the business connect.

• Asks thoughtful questions when information is technical, unfamiliar, or open to interpretation.

• Shows a willingness to learn without needing to have every answer immediately.

Open-Minded Adaptability

• Is open to learning new tools, asking questions, and adapting as processes and expectations evolve.

• Uses sound judgment when considering technology-enabled information, recommendations, or change.

• Stays receptive to better ways of working while remaining practical and customer centered.

Computer Skills:

• Must be highly proficient in all Microsoft Office applications (Word, Excel, PowerPoint) and Outlook and have proper utilization and organization of files/folders on a network.

Other Skills and Requirements:

• Ability to manage inbound sales inquiries, customer follow-ups, and quote-related requests within established timelines.

• Working knowledge of CRM systems, including accurate entry, tracking, and maintenance of customer, opportunity, and quote activity.

• Ability to review customer needs, product information, pricing details, and project requirements to support accurate sales guidance.

• Ability to coordinate with sales, estimating, customer service, operations, and technical teams to support customer requests.

• Ability to interpret basic product applications, project documents, and customer specifications to support quoting and sales activity.

• Strong written and verbal communication skills for customer correspondence, internal updates, and follow-up documentation.

Physical Demands:

The physical demands described here represent those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform key responsibilities.

• Seated Work: Predominantly seated at a desk using a computer, often for extended periods throughout the workday.

• Keyboarding & Manual Input: Frequent use of hands for typing, mouse navigation, and handling documents or office tools.

• Visual & Auditory Requirements: Close vision for working on computers or reading technical documents; ability to hear and communicate clearly in person or via phone.

• Mobility Within Office: Occasional walking to attend meetings, interface with team members, or access office equipment like printers or routers.

• Lifting & Handling: Infrequent lifting of light office items—typically under 20 pounds—such as laptops, monitors, or supply boxes.

• Sensory & Communication: Regular use of vision to read digital content and fine print; consistent verbal and written communication using phones, video calls, and email.
• Environmental Factors: Typical indoor office setting with climate control, moderate noise levels, and standard lighting.

We offer a comprehensive benefits package including 401k with company match, Medical, Dental, Vision, Identity Theft Protection, Critical Illness, Accident, Hospital Indemnity, Pregnancy and Parental Leave, Fitness Reimbursement, Educational Assistance, Life, AD&D, Short- and Long-Term Disability, and Life Assistance Program.

Kingspan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.